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Billing Help Desk Rep

Company: DentaQuest
Location: Redmond
Posted on: August 3, 2020

Job Description:

JOB SUMMARY:The Billing Help Desk Representative is responsible for answering telephone call inquiries from our practices and supporting the organization''s services with members, doctors and patients. The Billing Help Desk Representative is responsible for answering Clinic to Production Help Desk Tickets regarding patient ledgers and adjustments.PRIMARY JOB RESPONSIBILITIES:Protect and maintain confidential patient information.Responsible for following and understanding documented department internal controls and procedures.Interacts with multiple functional areas, departments, and levels of authority when needed.Accurately use computer software used by Advantage including propriety software, Dental programs and Microsoft office products.Research and resolve patient and member billing/eligibility issues and customer complaints received through the Help DeskComplete patient pre-certification to ensure dental coverage for appointmentsRespond to Clinic-to-Production Help Desk Tickets regarding patient ledgers and adjustments.Complete multiple types of adjustments after research, based on Help Desk ticket requests entered by clinic staff per the Clinic Write-off and Adjustment Policy.Periodically handle basic customer service responsibilitiesOther duties as assignedJOB QUALIFICATIONS:Required:High school diploma or equivalent2+ years of experience working in a call center or customer service/administrative environmentExperience answering a high-volume multi-line phone systemComputer proficiency in a variety of Windows applicationsPreferred:Associates or Bachelors degreeExperience in a dental/medical insurance settingExperience using Dentrix EnterprisePHYSICAL DEMANDS:Incumbent must be able to communicate effectivelyRequires overall light physical effort (up to 25lbs.)Manual dexterity such as bending, squatting, walking and sitting is required in carrying out the position responsibilitiesIncumbent works primarily in either a private or shared office environment#advantagedentalby Jobble

Keywords: DentaQuest, Redmond , Billing Help Desk Rep, Accounting, Auditing , Redmond, Washington

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