Workplace Experience Receptionist
Company: CBRE
Location: Redmond
Posted on: May 22, 2023
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Job Description:
Workplace Experience Receptionist
Job ID
118776
Posted
17-May-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Redmond - Washington - United States of America
We are Host! Designed to complement CBRE's occupier and landlord
service offerings, the Host mission is to create and scale
people-led, technology-enabled services that increase individual
well-being, personal productivity and organizational effectiveness.
Put simply: our goal is to help people work smarter and delight in
doing it.
JOB SUMMARY
Responsibilities required in this role include performing various
administrative tasks, including answering telephones and giving
information to employees and guests; often the first point of
engagement with employees and visitors. Responsible for making a
good first impression for the organization, which can affect the
organization's success. Responsible for all
administrative/reception needs including but not limited to
handling calls, calendar scheduling, travel scheduling, expense
reporting, document approval processing, documentation (including
memo's, faxes, letters and other communication), mail services,
etc. May require leadership in meeting planning, general
administrative support and projects which may be assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets employees and announces clients, applicants, and visitors.
Conducts guest registration through badging software. Arranges
escorts as needed. Issues visitor passes and validates parking.
Receives and directs incoming calls to appropriate personnel and
voicemail. Assists with scheduling and preparing meeting and
conference rooms. Coordinates setup of conference/meetings rooms.
Arranges for and reserves projectors and other meeting equipment,
ensuring equipment is in good operating condition. Arranges video
and/or web conferencing as needed. Coordinates catering for meeting
and events. May negotiate pricing and menus. Secures approvals for
catering expenses and reviews invoices to arrange billing to
appropriate department or business unit. Performs general clerical
duties associated with distributing packages and mail as the need
arises. Uses tracking systems to record inbound and outbound
courier, freight and mail. Meters mail. Arranges messenger service
as needed. Follows location security procedures for screening
inbound deliveries. Orders office supplies and other common use
items for the location, such as caf-- supplies, equipment toner,
printer paper, freight and shipping supplies etc. Maintains neat
appearance reception area, conference rooms caf-- and other common
areas. Requests building and housekeeping services as needed.
Periodically inspects common area equipment to ensure good
operating condition. Arranges equipment service as needed.
Maintains records and logs of service requests and supervises their
status. Maintains a file of services including transportation
sources, accommodations, and referral contacts. May arrange
convenience/hospitality services for guests such as transportation,
tickets, reservations, etc. Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.
CBRE is an equal opportunity employer that values diversity. We
have a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law. We also provide reasonable accommodations, as
needed, throughout the job application process. If you have a
disability that inhibits your ability to apply for a position
through our online application process, you may contact us via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. A minimum of 0-1 year Front Desk,
Concierge, customer service or other hospitality experience is
preferred.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor. Comfortable meeting and engaging
with new people. Warm and engaging demeanor. Ability to assess
circumstances, empathize and offer help.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite, handheld mobile
technologies and applications; . Good organizational skills.
Ability to work flexible work schedules based on office needs.
Physical ability to assist. Able to lift 30 lbs. Strong
problem-solving skills. Highly adaptable and flexible. Page 3
Ability to work independently with little supervision.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company
policies to achieve set results and deadlines. Errors in judgment
may cause short-term impact to co-workers and supervisor.
Applicants must be currently authorized to work in the United
States without the need for visa sponsorship now or in the
future.
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Receptionist position is
$33,000 annually [or $15.86 per hour] and the maximum salary for
the Receptionist position is $55,100 annually [or $26.49 per hour].
The compensation that is offered to a successful candidate will
depend on the candidate's skills, qualifications, and
experience.
CBRE is an equal opportunity employer that values diversity. We
have a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law. We also provide reasonable accommodations, as
needed, throughout the job application process. If you have a
disability that inhibits your ability to apply for a position
through our online application process, you may contact us via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
Keywords: CBRE, Redmond , Workplace Experience Receptionist, Administration, Clerical , Redmond, Washington
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