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Marketing, Sales and Move-in Associate, Full-Time

Company: Emerald Heights
Location: Redmond
Posted on: January 11, 2022

Job Description:

Emerald Heights is a Community of "People Helping People". If you want to look back at the end of the day and feel the difference you have made, you will want to join our team. You will have the ability to greatly influence the care and service provided to our Seniors and the opportunity to create long-lasting relationships that will impact many lives.

Emerald Heights, is a premier life plan community located in Redmond, Washington. We are dedicated to providing our residents the best senior living experience in the Puget Sound area and offer a full continuum of care from independent living to assisted living, skilled nursing and memory care.

You'll be caring for our residents and we want to care for you. We offer:
100% Employer paid medical, dental and vision insuranceEmployer paid life insurance
Tuition reimbursementFlexible schedules to support school and life schedulesCompetitive wages and excellent benefits16 paid time off days, 6 paid holidays and 3 personal days403(B) match up to 5%Flexible Spending AccountGym/Pool
Free Parking
Free mealBeautiful walking paths around the community
MARKETING, SALES AND MOVE-IN COORDINATORThe Marketing, Sales & Move-in Associate performs in two primary areas: move-in coordination in residential living, and as a sales representative. As move-in coordinator, the associate assures that the incoming process for new residents, and the internal moves for existing residents, is successful. In the sales representative role, the associate assists in providing tours, makes sales and completes resident documents as necessary.Education & Experience:

  • Must possess, as a minimum, a high school diploma.
  • At least two years' experience in working with the public in face-to-face interaction.
  • Experience with Microsoft Office: Word, Excel, & Outlook.Knowledge, Skills & Abilities:
    • Professional demeanor.
    • Good judgment and decision-making skills.
    • Emotional stability, tact and understanding of social, psychological and emotional needs of residents.
    • Ability to maintain confidentiality.
    • Effective organizational skills.
    • Ability to deal with multiple priorities/demands.
    • Ability to learn and troubleshoot other computer software programs as needed (i.e., REPS.)
    • Effective oral and written communication in English.
    • Regular, predictable and dependable attendance.Essential Functions:
      • Recommends and implement approved program that provides a smooth transition for incoming residents, coordinating with future residents and families, movers and Emerald Heights' staff.
      • Coordinates resident move-out functions and activities.
      • Maintains and updates move-in calendar.
      • Verifies receipt of medical and financial approval forms; distributes to appropriate staff for review and approval prior to move-in.
      • Coordinates communication regarding residential apartment/cottage renovations for move-in. Helps residents through selection and design process. Works closely with facilities and environmental services staff to ensure apartment is ready on move-in day.
      • Assists residents with purchases of optional appliances.
      • Develops and maintains resource lists for assisting residents with move-ins and move-outs.
      • Prepares entrance fee and first monthly service fee statements, establishes legal date of residency, and receives payment in advance of move-in.
      • Prepares and update new resident information packages.
      • Issues keys to apartment/mailbox/entry doors to residents at time of entrance fee payment.
      • Gives completed resident files to Director of Resident Services.
      • Coordinates and facilitates in-house moves.
      • Ensures delivery of welcome basket gift to new residents.
      • Personally visits with residents on day of move-in or soon thereafter.
      • Communicates any concerns from new residents to Director of Resident Services.
      • Keeps accurate record of resident move-ins.
      • Manages inquiry calls, leads follow-up, appointment generation and prospect tours.
      • Prepares contract documents on sales made accurately, completely and in a timely manner.
      • Assists with open houses and special events.
      • Communicates the Emerald Heights' life care program to prospective residents.
      • Maintains inventory, and prospect databases.
      • Inputs initial resident information into database.
      • Processes residence applications, cancellations, transfers, etc.
      • Assists income qualified residents complete WSHFC application forms, verifies forms for accuracy and submits application forms to WSHFC.Physical Demands:
        • Sit, stand and walk intermittently during work day.
        • May be required to lift, push, pull and move equipment, supplies, etc., in excess of 50 pounds.
        • Able to climb and descend stairs.
        • Able to walk distances of up to five miles per day.
        • Able to stand for up to eight hours.Working Conditions:
          • Exposure to bloodborne pathogens: Level II.
          • Inside work environment is well-lighted, temperature-controlled office.
          • Subject to frequent interruptions.
          • May be required to work occasional weekends and evenings.

Keywords: Emerald Heights, Redmond , Marketing, Sales and Move-in Associate, Full-Time, Advertising , Redmond, Washington

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