Cloud Support Engineer I

Company: Dunhill Professional Search
Location: Redmond
Posted on: February 21, 2021

Job Description:

Cloud Support Engineer II (Infrastructure)Reston, VA / Redmond, WA*TS/SCI Required (CI Poly Preferred) The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:

• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
• Review system logs to identify and mitigate system issues
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
• Update knowledge base troubleshooting guides and lessons learned as required
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
• Document system issues resulting in system outages and coordinate change though change management process
• Support collaboration across operations, development teams and external partners
• Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
• Monitor solution performance according to client specification and SLAs, escalate as needed QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • 2-4 years supporting IT operations as a system administrator
  • Experience supporting incident management and enterprise incident management tools
  • Experience performing system updates/upgrade and deployment of new software/system components in a complex distributed system
  • Experience with PowerShell, C#, SQL, and Python scripting
  • Understanding of TCP/IP fundamentals, general networking technologies, network architecture and connectivity troubleshooting
  • Experience with Cloud storage solutions
  • Experience using common diagnostic tools
  • Certifications preferred (Security+, Network+, etc.)
  • Strong customer service skills
  • TS/SCI PREFERRED SKILLS:
    • Bachelor of Science in CS, or other technical discipline is preferred
    • Experience in supporting Azure/AWS cloud environment and tools#cjpost - provided by Dice

Keywords: Dunhill Professional Search, Redmond , Cloud Support Engineer I, Engineering , Redmond, Washington