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Support Engineer

Company: Apex Systems
Location: Redmond
Posted on: February 24, 2021

Job Description:

Responsibilities

  • Provide 1:1 support to Engineers around the world in their use of the Engineering infrastructure, escalating issues to the development team as necessary
  • Monitor the health and throughput of development, build, source control and test automation systems
  • Use data to help drive engineering best practices and identify opportunities for systemic improvement
  • Backup support the on-premise Test Automation Lab
  • Create and update reports and dashboards centered on engineering telemetry Requirements
    • IT Operations/Engineering experience
    • Service-minded, positive, can-do attitude
    • Knowledge about basic network issues and resolutions Nice to have
      • Experience working within a software development organization
      • Familiarity with Splunk, PowerBI, Tableau or similar large-scale telemetry systems
      • Familiarity with configuring and monitoring Azure or AWS services
      • Familiarity with Azure DevOps and GitHub.com and AppCenter Notes:
        • We are looking for someone more on the support side and less on the lab side
        • Our Ideal candidate is someone who has done internal technical support in an organization where the product is shipping software.
        • Content of the conversations being had is the business of software development. We have 100s of developers using our infrastructure and they need our support with using it
        • Comfortable with popular telemetry systems is nice to have (Power BI etc)
        • Technical Support experience in an organization that has shipped software
        • GITHUB and Azure DevOps (ADO)
        • Adaptive, Customer-Oriented, Has understanding in each of these camps EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Keywords: Apex Systems, Redmond , Support Engineer, Engineering , Redmond, Washington

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