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Part-Time Technical Support Engineer - Level I

Company: Merchant Partners
Location: Redmond
Posted on: January 10, 2022

Job Description:

Located in Redmond, 1stMILE is a software technology company focused on providing payment solutions to businesses in the automotive marketplace. We have more than 12,000+ locations using our software to process payments and increase revenue via our integrated solutions.
We are looking for a part-time Technical Support Engineer who will be responsible for assisting customers with product installations, troubleshooting, and providing technical support via phone and email.
Schedule: Monday through Friday 2pm - 6pm

  • Help customers solve technical issues with our products
  • Answer questions from customers and prospective customers about the features and capabilities of our products
  • Follow standard practices and procedures when assisting customers
  • Document and maintain records in call tracking system of all information pertaining to customer problems or requests
  • Escalate cases in a timely manner as appropriate and act as a liaison between customers and Level II Support
  • Perform related duties as assigned

    • AS/AA in a technical field OR a combination of experience, education, and training equivalent to a two-year degree
    • Experience with diagnosing and troubleshooting software problems in a customer support function
    • Experience with ticketing/CRM systems preferred
    • Must have excellent time management and customer service skills
    • Must work well in a team environment and maintain high standard of professional conduct
    • Experience with banking operations and credit card processing a plus
      1stMILE, LLC is an Equal Opportunity Employer

Keywords: Merchant Partners, Redmond , Part-Time Technical Support Engineer - Level I, Engineering , Redmond, Washington

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