RedmondRecruiter Since 2001
the smart solution for Redmond jobs

Part-Time Technical Support Engineer - Level I

Company: Merchant Partners
Location: Redmond
Posted on: January 10, 2022

Job Description:

Located in Redmond, 1stMILE is a software technology company focused on providing payment solutions to businesses in the automotive marketplace. We have more than 12,000+ locations using our software to process payments and increase revenue via our integrated solutions.
We are looking for a part-time Technical Support Engineer who will be responsible for assisting customers with product installations, troubleshooting, and providing technical support via phone and email.
Schedule: Monday through Friday 2pm - 6pm
Responsibilities:


  • Help customers solve technical issues with our products
  • Answer questions from customers and prospective customers about the features and capabilities of our products
  • Follow standard practices and procedures when assisting customers
  • Document and maintain records in call tracking system of all information pertaining to customer problems or requests
  • Escalate cases in a timely manner as appropriate and act as a liaison between customers and Level II Support
  • Perform related duties as assigned
    Qualifications:

    • AS/AA in a technical field OR a combination of experience, education, and training equivalent to a two-year degree
    • Experience with diagnosing and troubleshooting software problems in a customer support function
    • Experience with ticketing/CRM systems preferred
    • Must have excellent time management and customer service skills
    • Must work well in a team environment and maintain high standard of professional conduct
    • Experience with banking operations and credit card processing a plus
      1stMILE, LLC is an Equal Opportunity Employer

Keywords: Merchant Partners, Redmond , Part-Time Technical Support Engineer - Level I, Engineering , Redmond, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Redmond RSS job feeds