Identity Embedded Escalation Engineer (EEE)
Company: Microsoft Corporation
Location: Redmond
Posted on: May 9, 2022
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Job Description:
Microsoft is on a mission to empower every person and every
organization on the planet to achieve more. Our culture is centered
on embracing a growth mindset, a theme of inspiring excellence, and
encouraging teams and leaders to bring their best each day. In
doing so, we create life-changing innovations that impact billions
of lives around the world. You can help us to achieve our
mission.With over 15,000 employees worldwide, the Microsoft
Customer Experience and Success (CEnS) organization is responsible
for the strategy, design, and implementation of the Microsoft
end-to-end customer experience. This newly expanded organization
reflects the Microsoft ambition to be known as a customer
experience company, ensuring our Microsoft mission to empower every
person and every organization on the planet to achieve more is
enabled by delighting customers and consistently exceeding their
expectations in every interaction through a connected customer
experience.Microsoft has a tremendous opportunity to exceed
customer expectations and drive greater customer loyalty and trust,
which leads to greater satisfaction, retention, and growth. The
CEnS organization is looking for people with a passion for
delivering customer success to help us build a future where
customers come to us, not only because we provide industry-leading
products and services, and also because we provide a differentiated
and connected customer experience that is rooted in our commitment
to delivering on customer outcomes.Escalation Engineers (EE)
investigate and solve critical, complex, and highly technical
issues using mostly code-level techniques - like trace and source
code analysis, debugging tools, reverse engineering techniques and
other sophisticated diagnostic tools. EEs are responsible for
driving Product Engineering engagement. They handle highly complex
politically charged and financially important cases through
collaboration and conflict resolution skills and act as key
collaboration point for support teams.In this role you will become
world best in your area of expertise. Besides technical talent, we
are looking for people who thrive under challenging circumstances
and engage in difficult situations while they learn.
Keywords: Microsoft Corporation, Redmond , Identity Embedded Escalation Engineer (EEE), Engineering , Redmond, Washington
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