Customer Support Technician

Company: StrataGen Systems Inc
Location: Redmond
Posted on: May 11, 2022

Job Description:

Job Description About Stratagen StrataGen Systems, a DDS Wireless company, has a position for a Customer Support Technician based in Redmond, WA to provide technical support for our in-vehicle hardware and Software as a Service (SaaS) offerings. We are looking for an enthusiastic, self-motivated, customer service-oriented person with a strong technical background and ability to learn new technology quickly, who will help manage and ---nourish--- the relationship with both long-term and new customers. The candidate needs to be excited by the opportunity to deliver outstanding customer care in a high-pressure, mission critical environment DDS is a global company providing scheduling and dispatch solutions to taxi and transit customers. We lead the market in Taxi and Paratransit solutions with a significant market share in both Taxi and Transit. Today, our most significant market share is in North America, while our EMEA operations have the fastest growth. DDS Wireless believes that the transit industry is about to change rapidly, with different modes of transportation coming together into a multi-modal solution. With a strong presence in both Taxi and Transit markets, we are ideally positioned to lead the market in realizing the potential of multi-modal transportation. DDS Wireless is currently seeking a talented individual to join our team of dedicated professionals for a Customer Support Technician based in Rerdmond Washington to provide technical support for our in-vehicle hardware and Software as a Service (SaaS). We are looking for an enthusiastic, self-motivated, customer service-oriented person with a strong technical background and ability to learn new technology quickly, who will help manage and ---nourish--- the relationship with both long-term and new customers. The candidate needs to be excited by the opportunity to deliver outstanding customer care in a high-pressure, mission critical environment Duties & Responsibilities: -- Successful Customer Support / Account Management track record and expertise to develop strong customer relationships build on quality, reliability, trust and a ---customer first--- attitude. -- Technical experience executing project deployments and providing customer service. -- Familiarity with CRM systems and practices (Salesforce Service Cloud preferred). -- Excellent customer service skills and experience is essential. -- Ability to communicate, both verbally and in writing with customers and internal groups. -- Ability to prioritize competing work assignments and initiative to complete tasks. -- Excellent communication skills, verbal and written. -- Travel to DDS Wireless offices in Canada and customer sites in North America possible. -- Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset. -- Valid Category D Vehicle Drivers License. Key Responsibilities: -- Monitoring of the AWS hosted SAAS solutions and in-vehicle hardware systems. -- Develop expertise with deployed in-vehicle devices to provide tier 1 support. -- Conduct training sessions for in-vehicle hardware and SaaS software. -- Maintain records of monitoring and issue response activities. -- Respond to customer issues, anticipate issues, and drive the implementation of resolutions. -- Follow customers security protocols concerning access and data. Qualifications: Bachelor---s degree in Information Systems or equivalent experience. Job Type: Full-time DDS Wireless offers a competitive salary and comprehensive benefits package, combined with variety, challenge and scope to develop your career. Annual Salary: USD $60,000-$70,000 Benefits Package: 401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance If you are an individual that enjoys challenge, if you are excited with the variety, challenge about the opportunity to advance your career within the DDS group of companies, we want to hear from you. Company Description Statragen is a company of DDS. DDS Wireless International is a 32-year-old company which is a leading provider of transportation industry solutions. We are an innovative developer of software as a service (SaaS) products and services and wireless hardware devices for the Transit and Taxi market segments. We have a global presence with offices in Richmond, BC, Canada; Redmond, Washington; Oxford & Cambridge, United Kingdom; Stockholm, Sweden; and Tampere, Finland.

Keywords: StrataGen Systems Inc, Redmond , Customer Support Technician, Engineering , Redmond, Washington