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Sr. BAS Regional Service Engineer

Company: Microsoft
Location: Redmond
Posted on: May 17, 2023

Job Description:

Datacenter Monitoring and Controls Engineering (DMCE) group is responsible for critical environment monitoring and controls application deployments at new datacenters. For existing datacenters, DMCE is responsible for retrofitting and upgrading datacenter critical environment monitoring and controls applications for security compliance, new functionality, and compliance.

The BAS service engineer position for MSFT datacenters is a Global role, supporting BAS (Building Automation Systems) service for datacenters around the world. This position is a multi-disciplinary role which involves service management, system troubleshooting, and upgrades/retrofits of the BAS for existing datacenter regions.



The BAS Service Engineer will be responsible for managing global service support for the third-party controls vendors that support the datacenters. This role will manage the Tier 3 service provided by the vendors, quarterly and annual reporting, provide technical support for troubleshooting complex issues, and supporting different departments with tasks that rely on BAS applications. Projects may include upgrading software to the newest standard, retrofitting site systems for adherence to newer data center standards, enabling data reporting, security reviews, and data telemetry. This role may require review of new designs during construction and contributing to new or improved design standards.

Responsibilities will also include providing training to Operations and other personnel as needed and be expected to create Operations & Maintenance documentation to provide to the site during turnover.

This role will also require support to the Microsoft U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies that support Microsoft's dedicated online services supporting the U.S. Government.


Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

o OR equivalent experience.

8+ years of experience in BAS implementation and support and Datacenter Controls, Automation equipment and Networking architecture

Preferred Qualifications:

Experience working independently and as a member of a cross-functional team.

Strong Written and verbal communication skills

Knowledgeable in the network topologies and communication protocols associated with BAS systems and related networks.

Expertise in the following:

BAS device setup and SCADA implementations

Modbus/MODBUS-IP communication protocol

Troubleshooting communication issues and setting up BAS devices

Mission Critical facility networking experience.

HMI development in BAS systems like Siemens Desigo, JCI Metasys, ALC WebCTRL, Alerton Compass, Trend IQVision, and others.

SCADA implementation and instrumentation field setup.

Ability to understand online drawings and wiring diagrams.

Experience with BACnet, IEC61850, OPC UA, and/or SNMP communication protocols

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).

Our Commitment to Pay Equity

We are committed to the principle of pay equity - paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( )

Understanding Roles at Microsoft

The top of this page displays the role for which the base pay ranges apply - Service Engineering IC4.

The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts - the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role - a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft, Redmond , Sr. BAS Regional Service Engineer, Engineering , Redmond, Washington

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