Windows Skype Engineer

Company: Diverse Lynx
Location: Redmond
Posted on: May 23, 2023

Job Description:

Position : Windows Skype Engineer (Cloud)
Location : Redmond, WA onsite
Duration : Fulltime role
Client: Wipro


Skype Operations Center (SOC)

Skills Required: Basic Windows Admin, ITIL, Application support, Skype / Teams knowledge or experience is plus

Mandatory Clearances : DOJ, DOD, CJIS

Core Responsibilities

• 
  
• Provide Service Operations Support for:
  
• Monitoring
  
• Triaging
  
• Incident management
  
• Problem management
  
• Troubleshooting
  
• Crisis management
  
• Scheduled work items
  
• Project Management of Services
  
• NOC to NOC escalations
  
• Management of Services
  
• Noise reduction
  
• Moderate outages and keep a timeline of events and repairs:
  
• Escalating incidents and driving for resolution
  
• Unblocking and working around platform or tooling issues
  
• Communicating actively status updates and detailed analysis of issues in email and bugs
  
• Update knowledge base with troubleshooting guides and lessons learned
  
• Identifying and driving repair items that result from outages
  
• Candidate should have an excellent communication skill and willing to work in 24*7 support.
  
  
  
  
  
  
  
  Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
  
  
  

Keywords: Diverse Lynx, Redmond , Windows Skype Engineer, Engineering , Redmond, Washington