Senior Azure Customer Engineer
Company: Microsoft
Location: Redmond
Posted on: November 1, 2025
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Job Description:
Are you a customer-obsessed, AI-curious problem-solver who
thrives in an inclusive, collaborative global team? The Azure
Customer Experience Platform (CXP) team’s mission is to transform
Microsoft Cloud customers into fans. Through our deep engineering
engagements with customers and teams across Microsoft, we analyze
and amplify customer needs and drive the vision to improve Cloud
quality, security, and reliability. Our culture of growth mindset
and empowerment are central to who we are and how we work. Our team
is at the heart of delivering scalable, resilient, and intelligent
solutions that empower customer engineering teams across the
organization. We are seeking a highly experienced and innovative
Senior Customer Engineer with development experience and focus on
AI/ML, agentic systems, and full stack development to join the
team. This role offers the opportunity to lead the development of
next-generation intelligent platforms and contribute to the
strategic direction of customer engineering for commercial
businesses. The selected candidate will be mainly focusing on
developing the agentic AI systems to transform Azure support. Every
day, our customers stake their business and reputation on our
cloud. You can help Azure CXP provide our customers with the
world-class cloud services they need to succeed. Microsoft’s
mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth
mindset, innovate to empower others, and collaborate to realize our
shared goals. Each day we build on our values of respect,
integrity, and accountability to create a culture of inclusion
where everyone can thrive at work and beyond. Qualifications
Minimum Qualifications: Bachelors Degree in Engineering, Computer
Science, Information Technology (IT), Data Analytics/Science,
Artificial Intelligence (AI), or related field AND 4 years
experience in technology industry, cloud, technical support, and/or
customer experience engineering OR equivalent experience. 5 years
of experience in software development, with a track record of
delivering complex systems. 3 years of experience Python and C#
with experience in AI/ML and full stack development. Hands-on
experience with AI Foundry, agentic systems, and reinforcement
learning. Other Requirements: Ability to meet Microsoft, customer
and/or government security screening requirements are required for
this role. These requirements include, but are not limited to, the
following specialized security screenings: Microsoft Cloud
Background Check: This position will be required to pass the
Microsoft Cloud background check upon hire/transfer and every two
years thereafter. Preferred Qualifications: Masters Degree in
Engineering, or related field AND 6 years experience in technology
industry, cloud, technical support, and/or customer experience
engineering OR Bachelors Degree in Engineering, Computer Science,
Information Technology (IT), Data Analytics/Science, Artificial
Intelligence (AI), or related field AND 8 years experience in
technology industry, cloud, technical support, and/or customer
experience engineering OR equivalent experience. 2 years of
customer facing experience. 3 years of experience of data
structures, algorithms, system design, and distributed computing. 3
years of experience with cloud platforms (Azure, Google Cloud, AWS,
etc.) and microservices architecture. Experience with CI/CD
pipelines, DevOps practices, and container orchestration (e.g.,
Kubernetes). Expertise in synthetic data generation, simulation
environments, and AI evaluation frameworks. Proven leadership in
driving technical initiatives and mentoring engineering teams.
Problem-solving skills and ability to thrive in a fast-paced,
collaborative environment. Customer Experience Engineering IC4 -
The typical base pay range for this role across the U.S. is USD
$119,800 - $234,700 per year. There is a different range applicable
to specific work locations, within the San Francisco Bay area and
New York City metropolitan area, and the base pay range for this
role in those locations is USD $158,400 - $258,000 per year.
Microsoft will accept applications for the role until September 29,
2025. Responsibilities Architect, design, and implement scalable
software solutions that support core ACES functionalities. Develop
intelligent agentic systems capable of autonomous decision-making
and task execution. Build and optimize AI agents using AI Foundry,
Python, and reinforcement learning techniques. Develop full stack
applications with a strong emphasis on backend services using C#
and cloud-native technologies. Design and implement synthetic data
generation pipelines to support training and evaluation of agentic
models. Collaborate with product managers, researchers, and
engineering teams to define technical requirements and deliver
innovative solutions. Drive technical excellence through
mentorship, code reviews, and adoption of best practices. Own the
end-to-end lifecycle of software components, including design,
development, testing, deployment, and maintenance. Contribute to
architectural decisions, scalability strategies, and long-term
technical vision. Evaluate and integrate emerging technologies to
enhance platform capabilities. Ensure high standards of software
quality, performance, and security.
Keywords: Microsoft, Redmond , Senior Azure Customer Engineer, Engineering , Redmond, Washington
