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Community Manager - GAMES

Company: eXcell
Location: Redmond
Posted on: June 26, 2020

Job Description:

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. We are seeking a dynamic Community Manager who can act as a bridge between our client s game studio and an amazing community. You will think player-first and act as an advocate for players while engaging with them on the team s behalf. In this role, your primary responsibility will be to help support communities for a globally popular game franchise. You must be familiar with community management and have great intuition when it comes to player needs. You should understand many gaming platforms (PC, console, mobile) and you will need to be self-motivated, organized, and able to work across a dynamic, fast-paced game team Primary Job Duties Wear many hats You ll need to be well versed in bug reproduction, copy writing, managing communication channels, and the occasional livestream. Be a passionate community builder Building a community takes many talents, you will bring those talents to the table to continue to build this amazing community. Engage with incredible players There are many channels engaged, from Discord to Reddit, and you should feel comfortable engaging with them where they are. Be an advocate Represent the voice of the player in the development process and provide input to the development team representing player-first feature requests while providing feedback about new features. Be a team player This is a diverse team supporting many different internal teams. From CS to Marketing to game teams, you will need to connect with them all, and be adept at working with a variety of stakeholders across the world. Execute with excellence Deliver against already established strategies and participate in ongoing strategic development. Understand data Recommend and deliver against KPIs and take a data-driven approach to creating initiatives, advising stakeholder teams, and showing results. Report your results to stakeholders Draft and distribute reports to provide actionable feedback and metrics across the studios. Qualifications A passionate gamer with an understanding of the game community and the conviction to put players first Bachelor s degree in communications, business, marketing, or related field or equivalent work experience 3-5 years of experience with community engagement at an established game brand Familiarity and user of social media platforms Experience with various livestreaming platforms Pleasant, friendly, and inclusive demeanor Great organizational skills and data analysis ability Exceptional written and verbal communication skills Advanced proficiency with puns and bad jokes preferred Proven ability to collaborate across different game development disciplines and time zones with familiarity of the development process from start to finish Constant drive to stay curious, learn, and be adaptable to ever-changing community trends W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Keywords: eXcell, Redmond , Community Manager - GAMES, Executive , Redmond, Washington

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