Operations Program Manager [EG1836972.4]
Company: MICROSOFT CORP
Location: Redmond
Posted on: January 8, 2021
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Job Description:
Plan, initiate, and manage information technology (IT) projects.
Lead and guide the work of technical and non-technical staff.
Understand business requirements, create and sell the program or
project vision and strategy, and perform scoping, planning, and
scheduling. Mitigate risk, implement process efficiency, and manage
results metrics. Plan project stages and assess business
implications for each stage. Monitor progress to assure deadlines,
standards, and cost targets are met. Proactively coordinate and
integrate scope change initiatives for programs. Comprehensively
design customer survey programs, and lead the architecture of new
surveys to create improved solutions. Take appropriate action on
gaps and redundancies across disciplines, and escalate to senior
management as appropriate. Act as subject matter expert for all
aspect of operations for your program - understand the end to end
flow, how the business rules are executed and ensuring compliance
is the top priority. Holds deep insights into program performance
and program execution health. Leverages these insights to address
gaps and opportunities with the goal to deliver greater program
performance and utilization rate by partners. Accountable for high
quality, compliant end to end program Optimization and
Instrumentation for the operational processes supporting your
program - work with your capability manager peers to ensure
integrity of your end to end process and ability to deliver on
programmatic goals through operational processes. Identify
requirements for program change from policy stakeholders, assess
feasibility to deliver, create a working Plan of Record/roadmap
items for enhancements/change, drive change control, proactively
identify and manage risks and issues, strong focus on escalation
management/future mitigation, triage, cross group coordination and
milestone management. Build, develop and maintain highly
collaborative and effective working relationships with key
stakeholders facilitate proactive planning, agreement on cross
group delivery plan of record, smooth communication and risk/issue
tracking and resolution. Minimum Requirements: -Education:
Bachelor's or foreign equivalent degree in Computer Science,
Engineering, Mathematics, Information Systems, Business or a
related field. -6 years (of which 5 years must be progressive,
post-baccalaureate) centralized and coordinated complex
program/project management experience. -This position also requires
Education or Experience in: Project Management; Process Management;
Data mining; Reporting; Coordinating program development of
computer software applications/systems/services from design through
product release; Managing software or business processes for
operations, systems, projects, tools or policies; and Data
Management. Multiple job openings. Qualified candidates must meet
the minimum requirements for the position. To apply, submit your
resume at the following URL:
https://jobs-microsoft.icims.com/jobs/22168/go/job Microsoft
Corporation is an equal opportunity employer. [EG1836972.4]
Keywords: MICROSOFT CORP, Redmond , Operations Program Manager [EG1836972.4], Executive , Redmond, Washington
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