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Operations Program Manager [EG1836972.4]

Location: Redmond
Posted on: January 8, 2021

Job Description:

Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical and non-technical staff. Understand business requirements, create and sell the program or project vision and strategy, and perform scoping, planning, and scheduling. Mitigate risk, implement process efficiency, and manage results metrics. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met. Proactively coordinate and integrate scope change initiatives for programs. Comprehensively design customer survey programs, and lead the architecture of new surveys to create improved solutions. Take appropriate action on gaps and redundancies across disciplines, and escalate to senior management as appropriate. Act as subject matter expert for all aspect of operations for your program - understand the end to end flow, how the business rules are executed and ensuring compliance is the top priority. Holds deep insights into program performance and program execution health. Leverages these insights to address gaps and opportunities with the goal to deliver greater program performance and utilization rate by partners. Accountable for high quality, compliant end to end program Optimization and Instrumentation for the operational processes supporting your program - work with your capability manager peers to ensure integrity of your end to end process and ability to deliver on programmatic goals through operational processes. Identify requirements for program change from policy stakeholders, assess feasibility to deliver, create a working Plan of Record/roadmap items for enhancements/change, drive change control, proactively identify and manage risks and issues, strong focus on escalation management/future mitigation, triage, cross group coordination and milestone management. Build, develop and maintain highly collaborative and effective working relationships with key stakeholders facilitate proactive planning, agreement on cross group delivery plan of record, smooth communication and risk/issue tracking and resolution. Minimum Requirements: -Education: Bachelor's or foreign equivalent degree in Computer Science, Engineering, Mathematics, Information Systems, Business or a related field. -6 years (of which 5 years must be progressive, post-baccalaureate) centralized and coordinated complex program/project management experience. -This position also requires Education or Experience in: Project Management; Process Management; Data mining; Reporting; Coordinating program development of computer software applications/systems/services from design through product release; Managing software or business processes for operations, systems, projects, tools or policies; and Data Management. Multiple job openings. Qualified candidates must meet the minimum requirements for the position. To apply, submit your resume at the following URL: Microsoft Corporation is an equal opportunity employer. [EG1836972.4]

Keywords: MICROSOFT CORP, Redmond , Operations Program Manager [EG1836972.4], Executive , Redmond, Washington

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