Customer Sales and Support Manager

Company: Microsoft Corporation
Location: Redmond
Posted on: January 8, 2022

Job Description:

Microsoft is on a mission to empower every person and organization on the planet to achieve more. Operating in four countries across 40+ Hub locations, Microsoft Store Direct Sales and Support serves small and medium businesses, educators, and consumers through personalized sales, end-to-end solutions, customer success training, and on-demand virtual support. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Customer Support Manager (Web Sales & Support) builds a trusted advisor relationship for digital channel consumer, SMB, and EDU customers and shares features and benefits through live demonstrations of Microsoft products and services through webchat, video, and phone. Probes to obtain customer goals, identifies aligned solutions, favorably positions Microsoft products, obtains the customer's buy in to close the sales, and places the order. Collaborates with Commercial and Consumer sales experts and digital channel teams to support Microsoft product and digital customers by taking support escalations; proactively reviews any existing customer feedback to identify the root causes; consults with customers to understand the issues. Applies support knowledge and leverages existing plans to map solutions to the customer issues in order to solve problems.

Keywords: Microsoft Corporation, Redmond , Customer Sales and Support Manager, Executive , Redmond, Washington