Senior Program Manager - CTJ

Company: Microsoft Corporation
Location: Redmond
Posted on: January 8, 2022

Job Description:

Requires US Citizenship and TS/SCI + FSP clearance level. Capacity Supply Chain & Provisioning (CSCP) is the organization behind one of the World's largest Cloud Infrastructure responsible for powering all Microsoft Products and Services as well as powering Microsoft's "---Cloud First---" mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. One of our biggest challenges has been to keep up with the infrastructure growth plans and providing smart distribution of the resources to our customers. The Capacity Customer Experience (CCE) team within CSCP, is at the tip of the Capacity Fulfillment promise for the Microsoft cloud, supporting the capacity needs of a diverse customers base distributed globally. Strong empathy for the customer, deep engineering and problem-solving capabilities and the ability to stay nimble and motivated through challenges brought up by the constantly growing and expanding customer base and demand are characteristics of our team. We are looking for a passionate, and knowledgeable Technical Principal Program Manager who is a US Citizen with TS/SCI+FSP clearance, to own and drive the Capacity Experience. In this role you will be addressing the customer capacity needs and driving far-reaching strategic insights about customers and their services. You will enable a solid and predictable capacity experience for customers on engaging with Microsoft and optimizing to protect capacity for high priority customer workloads is key to customer satisfaction and long-term customer retention. As a Principal PM you will lead the Customer and Regional Management aspects for multiple Azure Resources across all operational and capacity management fronts. You will also partner with engineering, infrastructure, marketing, field and customers to optimize and address/manage all scenarios in relation to resource consumption within Azure. You will be working with multiple players to outline and streamline processes for managing increasing demand, levers to recover and optimize available hardware, and processes for handling escalations and driving short/long-term lasting mitigations.

Keywords: Microsoft Corporation, Redmond , Senior Program Manager - CTJ, Executive , Redmond, Washington