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SENIOR MANAGER, KNOWLEDGE MANAGEMENT

Company: Microsoft Corporation
Location: Redmond
Posted on: January 9, 2022

Job Description:

Microsoft's Cloud Operations & Innovation organization (CO+I) is the engine that powers our cloud services. As the Senior Manager, Knowledge Management you will perform a key role in how we deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, XBOX, OneDrive, and the Microsoft Azure platform. Empower Billions! Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and Data Center optimization at the forefront of our Data Center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider. Be at the forefront of the action in CO+I as part of Microsoft's Global Data Center Operations Group. In this role, you will lead our Enterprise Knowledge Management Program which is focused on operational process and documentation for Microsoft data centers. You'll work closely with key partners to define our business requirements, processes, policies, and partner with engineering on tooling solutions that enable the field. You'll develop our knowledge and content strategy, focused on the end user experience and knowledge readiness, including the creation of a mature knowledge lifecycle and training curriculum. You'll partner with content creators to apply your framework for global consistency including knowledge templates, required information, workflow templates, tooling, and lifecycle requirements. This role is all about knowledge enablement for data center leaders. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Keywords: Microsoft Corporation, Redmond , SENIOR MANAGER, KNOWLEDGE MANAGEMENT, Executive , Redmond, Washington

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