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Sr. Azure Incident Manager

Company: Microsoft Corporation
Location: Redmond
Posted on: January 9, 2022

Job Description:

Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP), Customer Reliability Engineering (CRE) Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. Azure CXP CRE is a top-level pillar of Azure Engineering that leads world-class customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our teams are listening to customers around the clock, driving improvements and capabilities into services, support programs, service incident experience, community engagements, and more. Our "no dead-end's" philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud. -The Azure Incident Management Team are responsible for driving complex multiservice outages to resolution in a timely and effective manner through coordination of internal Azure service teams and key stakeholders. This requires effectiveness under pressure, broad technical, analytical, and problem-solving expertise, ability to confidently collaborate with varied partners, and great written and spoken communication, you are also responsible for building and evolving the practice of Incident Management across Azure, using Post Incident Reviews, developing processes and systems automation to leverage the related telemetry and metrics to identify and drive platform improvements globally. This Role also will be accountable improving customer experience on Azure. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal), and work directly with Customers, Customer Support, Livesite Teams, and Engineering. You will deliver critical, customer facing features and work across many Azure servicing teams, ensuring they meet our customer's needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, elite developers, and colleagues that obsess over improving customer and platform experience.

Keywords: Microsoft Corporation, Redmond , Sr. Azure Incident Manager, Executive , Redmond, Washington

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