Posted on: January 15, 2022
Hobart Service, an Illinois Tool Works Company, has been in
business for over 120 years and is the trusted source for
Commercial Food Equipment Service Solutions. We have over 1,700
associates nationwide who serve as valued partners to our
customers. Our employees are dedicated to providing the best
customer service, give back to the communities where they live and
work, and demonstrate the ITW values of Integrity, Simplicity,
Trust, Respect and Shared Risk.
The Service Manager will provide support to the District Manager
and will be required to assume advanced responsibilities in support
of the branch and its daily operations. This position will provide
support in the terms of the overall branch and individual service
technicians by providing coaching and training on commercial food
equipment, procedures, and techniques as well as customer facing
The Service Manager will also be required to support and enforce
all company policies and guidelines required by Hobart Service and
assist the District Manager in the adherence and tracking of these
policies. The Service Manager is accountable for assisting in
leading and directing their assigned branch operations to achieve
ongoing service revenue growth, profitability, productivity,
quality, and service levels.
This position will be responsible for assisting the management and
administration of general business operations for their branch.
This position provides strategic leadership as well as the day to
day management of a team of Field Service Technicians and
lower-level supervisory staff (where applicable).
Responsibilities include developing, maintaining and managing a
highly technical field service team. Our Field Service Technicians
are accountable for customer commercial food service equipment
installations, preventative maintenance, equipment upgrades and
updates, sales support for new systems, establishing and growing
customer relationships, and creating and implementing a strategy
focused on achieving/exceeding financial and customer satisfaction
results. In addition, this position is responsible for continued
employee development and increasing employee retention and
engagement levels. Manage regular maintenance for service
High School Diploma or GED and 4+ years of relevant experience,
including supervision OR 1-3 years of relevant experience with a
Experience effectively managing customer relations dealing directly
Ability to effectively demonstrate productivity tools, i.e.
Achieve targets and goals with minimal supervision.
Strong communication skills verbal and written
Electrical and mechanical service experience
Valid driver's license
5-7 years demonstrated proficiency in a field service role
Ability to understand financial information such as margins, labor
cost, mark-ups and expense control
Working knowledge of Branch operating systems
Customer Relations Management /Sales experience
Associates degree or prior Hobart Service supervisory
Why work for us?
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job, online, and classroom training
Service vehicle, uniforms, and safety equipment provided
Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
ITW and Hobart Service are committed to providing a healthy and
safe environment for all employees. To demonstrate this commitment,
Hobart Service is tobacco-free (including e-cigarettes) on campuses
and within company vehicles and maintains a drug-free
If you are a qualified individual with a disability and are unable
or limited in your ability to use or access the online application
system process due to your disability, please contact Human
Resources at email@example.com to request assistance. No
other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues'
unique perspectives, experiences and ideas and create workplaces
where everyone can develop their careers and perform to their full
As an equal employment opportunity employer, ITW is committed to
equal employment opportunity and fair treatment for employees,
beginning with the hiring process and continuing through all
aspects of the employment relationship.
All qualified applicants will receive consideration for employment
without regard to race, color, sex, gender identity, sexual
orientation, religion, national origin, age, disability, protected
Veteran status or any other characteristic protected by applicable
federal, state, or local laws.
Keywords: ITW, Redmond , Service Manager, Executive , Redmond, Washington
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