Director of Route & Mobility Design
Company: MV Transportation
Location: Redmond
Posted on: May 14, 2022
Job Description:
MV Transportation is seeking a Director of Route and Mobility
Design who will provide support, leadership and direction to
assigned operating location to ensure delivery of annual business
plans. He/she will control the daily operation of our
transportation contract, in compliance with the policies of the
contracting agency and in conformance with company procedures. The
Director of Route and Mobility Design is primarily responsible for
but not limited to:
- Effectively manage on-time performance and driver
availability.
- Effectively manage all call center functions.
- Effectively manage customer relations through both direct
contact and outreach programs.
- Identify, select, train and mentor location staff.
- Effectively and frequently communicate with location staff and
support team members.
- Assist in overseeing safety and training programs, plans and
processes to ensure compliance with company, contract and
regulatory requirements.
- Contributes to maintain the safety culture of the
division.
- Maintain client contact routinely to meet or exceed
expectations.
- Assist with conducting periodic departmental audits.
- Daily, weekly and monthly review of key operational
metrics.
- Implement, promote and adhere to company policies and
procedures.
- Participates in location labor and employee relations
activities.Talent Requirements:
- Must have one (1) to three (3) years of management experience
in a similar sized paratransit environment.
- The ideal candidate would have experience in scheduling and
personnel management and training.
- Must be able to work independently and have strong written and
verbal skills.
- Knowledge of the contractual obligations is a must to perform
this job correctly.
- Knowledge of company policy assures that the field operator is
using consistent measures to assess a drivers' activity.
- Trapeze experience preferred.
- Experience managing fast paced environment.During the course of
employment, employees may receive and have access to confidential
information. All employees are expected to respect and maintain the
confidentiality of non-public customer and business records and any
other information that MV classifies as confidential.MV
Transportation is committed to as policy of Equal Employment
Opportunity and will not discriminate against an applicant or
employee on the basis of race, color, religion, creed, national
origin or ancestry, sex, physical or mental disability, veteran or
military status, genetic information or any other legally
recognized protected basis under federal, state or local laws,
regulations or ordinances. The information collected by this
application is solely to determine suitability for employment,
verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants
may be subject to a pre-employment drug test and background check
after receiving a conditional offer of employment.
Keywords: MV Transportation, Redmond , Director of Route & Mobility Design, Executive , Redmond, Washington
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