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Supervisor, Associate Program Management

Company: FANDOM
Location: Redmond
Posted on: January 20, 2023

Job Description:

Job Description - Supervisor, Associate Program Management (22000000GH) Job Description The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch--- system and the Nintendo 3DS--- family of portable systems. Since 1983, when it launched the Nintendo Entertainment System---, Nintendo has sold billions of video games and hundreds of millions of -hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy---, Game Boy Advance, Nintendo DS--- family of systems, Super NES---, Nintendo 64---, Nintendo GameCube---, Wii---, and Wii U--- systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pok--mon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Americas. For more information about Nintendo, please visit the company's website at -http://www.nintendo.com .
Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other. This opportunity has a limited term of approximately 6-12 months. DESCRIPTION OF DUTIES:

  • Directly supervises Associate Staffing Specialists responsible for associate operations in product testing.
  • Ensures duties such as timecards, agency action memos, and recruitment activities are executed according to established practices. -
  • Takes appropriate steps to create messaging and effectively implement changes to departmental policies and day-to-day communication of Product Testing Department operations with approved associate vendors and external departments
  • Tracks associate analytical data and trends specific to staffing recruitment and performance.
  • Responsible for the day-to-day supervision of product testing work, including communicating Product Testing Department business needs to agencies and associates.
  • Supervises the Associate Staffing Specialists and provides necessary support and guidance to meet and exceed objectives, while maintaining positive morale with staff.
  • Ensures compliance with departmental and company policies and procedures.
  • Actively engages in ongoing process improvement, as well as personal development.
  • Provides feedback to Associate Staffing Specialists on development, evaluations, and salary/bonus recommendations.
  • Analyzes past and current trends to manage workloads and forecast future team needs and priorities.
  • Identifies trends in questions, failures, etc. to identify improvement opportunities.
  • Creates a team environment with an open communication culture that encourages creative thinking and teamwork.
  • Communicates with internal and external partners at a highly professional level.
  • Reviews weekly and monthly reports generated by the team, capturing KPI trends and adjusting strategies to meet KPI targets.
  • Creates and delivers performance reports for staffing needs to all stakeholders.
  • Manages multiple priorities at any given time, requiring a high-level of organization and time management. SUMMARY OF REQUIREMENTS:
    • 5+ years of experience in a capacity supervising and leading others. -
    • 5+ years of Project Management experience.
    • 7+ years of experience in software and hardware QA or PM experience.
    • Highly knowledgeable about the different departments at Nintendo with a proven ability to build strong relationships between groups.
    • Experience with work on complex issues, where analysis of situations or data requires an in-depth evaluation of variable factors.
    • Ability to respond to changes in work priorities and/or project schedules in a flexible and responsive manner.
    • Demonstrated success working with cross-departmental groups, sharing best practices, and building relationships to ensure alignment and practice of successful communication workflows.
    • Excellent skills with verbal/written communication, problem solving, and cross-group collaboration.
    • Strong PC and Microsoft Office suite skills.
    • Ability to work in a fast-paced, highly confidential environment with fluctuating priorities and deadlines. This position includes a base salary range of $71,102 - $106,654 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. Fixed term employees are eligible for all listed employee benefits except tuition reimbursement.

Keywords: FANDOM, Redmond , Supervisor, Associate Program Management, Executive , Redmond, Washington

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