Information Technology Director
Company: MV Transportation
Location: Redmond
Posted on: January 23, 2023
Job Description:
The IT Director is responsible for all information technology
and communications functions and equipment in our call center. This
includes the 24x7x365 support of all production systems,
applications, and request fulfillment. Manager is responsible for
ensuring efficient IT processes are maintained and followed to meet
business objectives. This is a working IT Director position for
proficiency in all the related job requirements is mandatory.
Responsibilities:
- Manage all application servers, enterprise applications,
domain/user maintenance, networking components, telecommunications
infrastructure, proprietary and nonproprietary applications and
desktop support
- Monitoring of all equipment 24x7x365 as well as incident
response management responsibilities should any issues arise.
- Serve as the primary liaison to the client, IT vendors and
Corporate support team. Duties include but are not limited to
interacting with our client and other contractors on all levels to
help resolve IT-related issues, including after-hours, weekend, and
remote.
- Ability to continuously improve service delivery through
identification and implementation of company and industry best
practices and collaboration with other IT Operations
personnel.
- Interface directly with corporate IT support to ensure full
compliance with all MV policies and procedures.
- Produce all operating policies and procedures and hold overall
team directly accountable for adhering to them.
- Accountable to meet or exceed performance metrics (KPIs) for IT
Operations and Infrastructure
- Troubleshoot complex systems issues and work with third party
resources as required
- Strong ability to manage multiple projects, manage time, and
work with other staff members, as well as departments on critical
projects
- Soft skills: excellent problem solving, communication, sense of
urgency, and possess great customer service skills
- Belongs to an on-call rotation which includes off-hour
duties
- Perform special projects and other duties as assigned
Requirements/Experience:
- This position requires a Bachelors Degree in Computer Science,
Information Technology, or related field
- Strong leadership skills to lead a team
- Strong communication skills, both verbal and written
- Strong analytical skills and the ability to manage multiple
projects simultaneously
- Relies on extensive experience and judgment to plan and
accomplish goals
- Adept at performing a variety of high priority tasks at the
same time
- Strong understanding of ITIL practices and standards
- Experience in telecom administrative support
- Experience in network administration
- Experience in database management
- Experience running a Service Desk
- Five (5)+ years of relevant experience with a previous
Transportation company or other relevant industry at an Enterprise
level is preferred
- Five (5)+ years of relevant experience using Trapeze suite of
products
- Experience working in the ServiceNow ITSM
- Experience working with CA Monitoring tools
- Experience working with IBM BigFix Patch Management tools
- Proficient in support of all Windows desktop OS- XP, Vista,
Windows 7
- Proficient in support of Windows Server 2003 & 2008 Active
Directory
- Proficient in support of Citrix MetaFrame Presentation
Server
- Remote support tools experience (Kaseya, Remote Desktop,
DameWare, PCAnywhere)
- Firewall administration experience (Cisco)
- WAN/VPN experience (Cisco, Juniper)
- Microsoft SQL2000/2005 database management & query
writingStarting Salary Range: $180,000 to $184,995Healthcare
Benefits: GPA/HSARetirement Benefits: 401k Paid Time Off: 80 hours
per year PTO and 40 hours per year PSLPaid Holidays: 10 paid
holidaysDuring the course of employment, employees may receive and
have access to confidential information. All employees are expected
to respect and maintain the confidentiality of non-public customer
and business records and any other information that MV classifies
as confidential.MV Transportation is committed to as policy of
Equal Employment Opportunity and will not discriminate against an
applicant or employee on the basis of race, color, religion, creed,
national origin or ancestry, sex, physical or mental disability,
veteran or military status, genetic information or any other
legally recognized protected basis under federal, state or local
laws, regulations or ordinances. The information collected by this
application is solely to determine suitability for employment,
verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants
may be subject to a pre-employment drug test and background check
after receiving a conditional offer of employment.Requisition ID:
2022-3927 External Company URL: https://careers.mvtransit.com/
Street: 18690 NE 73rd St
Keywords: MV Transportation, Redmond , Information Technology Director, Executive , Redmond, Washington
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