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Senior Business Development Manager - Service

Company: Microsoft Corporation
Location: Redmond
Posted on: May 16, 2023

Job Description:

We are looking for a new critical team member ready to formulate and execute on partner and acquisitions growth strategies that propel Microsoft's ability to help our customers transform their Customer Care organizations. This role resides within the Customer Experiences Business Development team charged with building and driving strategic partnerships, acquisitions, and build-buy-partner strategy that accelerate growth across Microsoft's product lines built for Sales, Marketing, and Service professionals.As a Senior Business Development Manager, this role will focus on our growing our Customer Service product line leading inorganic growth initiatives that fundamentally transform how Customer Care organizations deliver service to their customers. Today, every company, educational institution, healthcare provider, and government agency has a contact center function that enable organizations to respond to customer service requests both commercial and consumer via any channel and manage the relationship with customers for all product ownership over time. Beyond the initial sale to a customer, executing excellent service is the key to showing customers an organization's brand values and earning customers for life. Personalizing thecustomer experienceistoday's new competitive battleground and attaining customer intimacy through data is key to unlocking that potential. The product line you will support is vast and covering 1) Communication channels that power customer engagement, such as voice and digital channels including chat and social messaging; 2) Customer service application software that provides customer tracking, case management, and an agent desktop; and 3) AI & automation for customer self-service and agent productivity. With new Copilot experiences powered by Generative AI being launched across our product line, you have the opportunity to help shape the future.The individual hired can work in our headquarters in Redmond, WA or work remotely anywhere in the United States.

Keywords: Microsoft Corporation, Redmond , Senior Business Development Manager - Service, Executive , Redmond, Washington

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