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Group Program Manager

Company: Microsoft
Location: Redmond
Posted on: May 17, 2023

Job Description:

Join us as we take OneDrive, SharePoint, Microsoft Viva, and Microsoft Syntex - our fast-growing content AI, productivity, and employee engagement products - to the next level. We are looking for a Group Program Manager for our Customer Experience Program Management team to help people connect, organize, and collaborate across work, school, and home.

We are looking for an experienced Group Program Manager to drive business success for our product suite across a vast number of commercial customers. Key business outcomes include achieving Product Market Fit for nascent businesses, winning new business, and coordinating the migration of vast amounts of data to the Microsoft cloud from on-premises solutions and competitive platforms. You will be responsible for managing a team of 20+ customer experience program managers who seek to synthesize customer needs, coordinate on-boarding/expansion plans, and influence roadmaps to unlock new capabilities that drive customer success and growth. This role is a mix of product thinking, technical horsepower, business analysis, cross-team collaboration, and significant external customer engagement. We are looking for a group leader who thrives at creating a inclusive and collaborative team culture and partnering deeply across organizational boundaries.

What's it like to work with customers on our collaborative platforms? Well, we thrive in a fast-moving environment that lets us quickly explore, iterate, and deliver value to our customers. We leverage frequent opportunities to engage directly with executives and customers to review our ideas and work. Our colleagues are among the best in the industry and share an intense passion for delivering amazing products. We're also a team that likes to have fun and continually learn, and we build that attitude into how we work together and what we create.

Leadership, Customer centric, x-team bridge building. Signaling experience with enterprise sales and large complex organizations required. Ideally sales + process prowess in some magical combination, plus loves building culture.



Capable of managing a team of 20+ people and managing/coaching frontline managers

Proven track record of being customer driven and obsessed.

Partner with customer and Account Teams to prioritize and plan customer engagements and programs across cloud and on-premises workloads to deliver major data migration results.

Define outcomes to improve the health, performance, and business capabilities of the Microsoft collaboration suite to drive customer value realization.

Drive quality planning and delivery of Microsoft FastTrack services to realize customer business outcomes and overall experience with Microsoft cloud services.

Orchestration, customer sponsor management, and stakeholder communication of prioritized competitive engagements.

Engage with customers to triage, prioritize, and address customer feedback.

Regularly present new strategic plans, customer showcases and competitive reviews, and more to the leadership team.

Partners with OneDrive and SharePoint teams to continue to build out together a single, shared product that balances cost, opportunity and delivering customer success.

Connect with key partners & influencers across the company as appropriate to help agitate for and drive the end-to-end customer experience.


Required Qualifications

Bachelor's Degree AND 10+ years experience in product/service/project/program management or software development

OR equivalent experience.

6+ years people management experience.

Preferred Qualifications

Experience: 10+ years of success in leading a team driving complex technical engagement management and/or program management required. Prior work experience in a Director of Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.

Leadership: This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. Must be capable of showing leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.

Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Program Management: Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.

Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).

Technical: Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred.

Product Management M6 - The typical base pay range for this role across the U.S. is USD $158,500 - $276,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,800 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft, Redmond , Group Program Manager, Executive , Redmond, Washington

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