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Regional Manager - North America

Company: Compass Group
Location: Redmond
Posted on: May 19, 2023

Job Description:

Eurest Salary:$82,000 to $123,500As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?Come grow your career with Eurest.Job Summary
As the Regional Manager within the Customer Engagement Team (CET), you will be responsible for leading a team of Managers across all Experience Centers in North America. Your primary objective will be to ensure that all service-level agreements are met at each facility and within each program. You will partner closely with stakeholders and contract owners on business strategy, operational planning, frameworks, and documentation. Additionally, you will be responsible for implementing actionable deliverables that drive the Customer Experience Program forward. Essential Functions and Responsibilities:

  • Lead regional Compass teams across all Experience Centers in North America, ensuring that all programs are managed according to the Statement of Work agreed upon with stakeholders.
  • Partner with global stakeholders to develop program and operational frameworks, documentation, and training plans for new and existing Customer Experience Centers.
  • Understand what is unique to each facility, their targets, and overall goals to successfully support them as their program evolves. Drive training, process integration, and adoption for regional teams.
  • Execute projects across multiple teams and stakeholders simultaneously to enable the launch of new processes that drive the Customer Experience Program forward.
  • Work with Regional Managers to ensure effective budget management and forecasting.
  • Initiate and maintain innovative and strategic planning to keep pace with industry growth, the number of supported sites, and evolving customer and stakeholder needs.
  • Stay informed of industry standards and Microsoft sales goals to train regional leaders and their teams and develop appropriate KPIs that align with business needs.
  • Outline business requirements for new and existing processes across teams by analyzing business needs and goals at a program and operational level.
  • Develop necessary role-specific documentation, including metrics, reporting, policies, training manuals, and email templates, and ensure that they are developed accordingly.
  • Implement change management activities across teams, including documentation, tool readiness, communications, and training to ensure an integrated approach.
  • Perform other duties as assigned. Supervisory Responsibilities:
    • Provide guidance and support to Experience Center Managers and their teams across North America while identifying areas of improvement in execution and team productivity.
    • Ensure that staffing plans are executed thoroughly and meet the business needs, including interviewing, hiring, transferring & termination, and payroll, scheduling, and back-up plans.
    • Ensure teams deliver high-quality performance, challenge the status quo, and strive for continuous improvement.
    • Perform all talent management functions for direct reports, including overseeing training plan, monitoring & managing performance, and establishing KPI's and delivering performance appraisals.
    • Ensure that the development and execution of each role's rhythm of business and responsibilities align with their KPI's, and job descriptions accordingly.
    • Oversee that inventory, metrics & reporting are tracked and calculated efficiently across all Experience Centers and ensure that these can be used in business reviews to leadership.
      • 4+ years of experience in program management, operations, budgeting, business planning, or process development, ideally in the technology or customer experience sector.
      • 3+ years of experience leading and developing teams across different functions.
      • Strong leadership, organizational agility, ability to impact and influence senior-level leaders; Ability to rapidly gain/build trust and confidence of internal and external stakeholders.
      • Relevant Bachelor's degree or experience equivalent with job expectations.
      • Experience working directly with stakeholders, clients & contract owners.
      • Strong analytical, problem-solving, decision-making, and influencing skills.
      • Clear, concise, and convincing communication skills - both written and oral
      • Determined, independent, self-starter with the ability to effectively manage competing priorities and tasks simultaneously.Location/Travel:
        • Travel within the United States less than 25%
        • Global travel less than 15% Work Environment:
          • Global \ World Class
          • Executive Level Guests
          • Business Professional
          • High Discretion
          • Limited Access
          • Rapid Evolution and ChangeApply to Eurest today!Eurest is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Eurest maintains a drug-free workplace.Associates at Eurest are offered many fantastic benefits.
            • Medical
            • Dental
            • Vision
            • Life Insurance/ AD
            • Disability Insurance
            • Retirement Plan
            • Paid Time Off
            • Holiday Time Off (varies by site/state)
            • Associate Shopping Program
            • Health and Wellness Programs
            • Discount Marketplace
            • Identity Theft Protection
            • Pet Insurance
            • Commuter Benefits
            • Employee Assistance Program
            • Flexible Spending Accounts (FSAs)Req ID:1188061EurestTARANPREET TANDON[[req_classification

Keywords: Compass Group, Redmond , Regional Manager - North America, Executive , Redmond, Washington

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