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Assistant Dock Manager

Company: CBRE
Location: Redmond
Posted on: May 22, 2023

Job Description:

Assistant Dock Manager

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Building Management, Construction, Data Centers, Facilities Management


Redmond - Washington - United States of America


This position is responsible for supervising non-exempt employees on the daily operations of the Workplace Experiences Services for a building or campus with multiple workplace experience team members, oversees operating policies and procedures ensuring those are aligned with the client's

business needs, goals and objectives.


  • Provides supervision of delivery of Workplace Services. Services include, but are not limited to:
  • Concierge
  • Reception / Switchboard
  • Conference & Meeting Room Management
  • A/V Support
  • Meeting & Event Management
  • Community Programs
  • Workplace Coaching & Onboarding
  • Food Services
  • Parking & Commute
  • Bicycle & Local Shuttle
  • Supported Employment
  • Company Store
  • Pet Programs
  • Document Services
  • Mail Services
  • Record Archiving
  • Office Supply Management
  • Moves, Adds, Changes
  • Furniture Management
  • Space Reset
  • Workplace Onboarding
  • Supervises personnel assigned to workplace experience services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple duties as back-up.
  • Maintains records of costs incurred by workplace team activities. Ensure all billings for business services are invoiced and billed as required. Seeks ways to reduce costs; implements cost savings programs and procedures to increase efficiency.
  • Responds to customer requests and complaints regarding Workplace Experience services.
  • Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.
  • Assists with Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.
  • Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
  • Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
  • Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
  • Ensures safety standards are met by those delivery workplace experience services; whether company employees or third-party service providers.
  • Assists in the completion of the office Business Continuity plan.
  • Performs other duties as assigned.


    Provides formal supervision to individual employees within single functional or operational area.

    Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.

    Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and

    delivers performance appraisal for staff. Mentors and coaches team members to further develop

    competencies. Leads by example and models behaviors that are consistent with the company's values.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential



    HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training

    preferred. Minimum of 4 years related (e.g. Front Desk, Concierge, Hospitality, Room

    Management, or Customer Service)roles preferred. Previous experience with customer service



    Excellent written and verbal communication skills. Strong organizational and analytical skills.

    Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively

    present information. Ability to respond effectively to sensitive issues.

    Comfortable meeting and engaging with new people.

    Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


    Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate

    figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


    Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems

    involving several options in situations. Requires advanced analytical and quantitative skills.


    Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio,

    SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and

    digital tools; such as Apps, databases, financial management, work order management, social

    networking, cloud technologies, handheld mobile technologies and applications, and


    Best candidates will have a genuine interest in in anticipating and serving the needs of others. A

    warm demeanor and desire to collaborate with others is key.

    Physical ability to assist with warehouse operations. Able to lift 50 lbs.


    Decisions made with thorough understanding of procedures, company policies, and business practices to

    achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors

    in judgment may cause short-term impact to department.


    1. Complete at a satisfactory level all required and assigned HSE training

    2. Follow all activity policies and procedures, including all HSE related requirements at all times

    3. Participate in all HSE related programs & activities as required, including incident investigations,

    interviews, auditing and assessment, etc.

    4. Report any condition which you feel could result in an accident or injury and / or stop work if required

    In addition:

    1. Be aware of and understand all safe work practices and procedures and potential hazards associated

    with the work environment

    2. Maintain and wear at all times required appropriate personal protective equipment (PPE)

    3. Apply appropriate material handling techniques at all times,

    4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained,

    qualified and authorized to do so

    Page 5

    As a Supervisor:

    1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers

    are required to:

    a. Provide sufficient distraction free time for employees to complete all required HSE training & support

    the HSE training program implicitly

    b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back

    to the affected stakeholders

    c. Support stop work authority when it is exercised in good faith

    d. Communicate any / all potential workplace hazards and workplace procedures

    CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $71,708 Annually and the maximum salary for the position is $78,884. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Redmond , Assistant Dock Manager, Executive , Redmond, Washington

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