Senior Manager, Application Support
Company: NTT America Solutions, Inc.
Posted on: November 14, 2023
Want to be a part of our team?
We are seeking a highly experienced and skilled professional to
join our organization as a Senior Manager of IT Application
Administration and Support. In this role, you will be responsible
for overseeing the administration and support of our organization's
critical IT applications across our corporate and facilities
environment. You will lead a team of application administrators,
ensuring smooth operation, optimization, and security of our
application systems. The ideal candidate will have a strong
technical background, exceptional leadership skills, and a proven
track record in delivering high-quality application support
The individual must have experience with financial systems (SAP S4
Hana) and finance processes. Experience and knowledge of leveraging
managed services and staff augmentation to fill technical gaps and
reduce risk to the business with single SMEs. This position
requires the manager to be a working manager and assist the team as
Working at NTT
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead and manage a team of application administrators, providing
direction, mentorship, and performance feedback.
Oversee the administration and maintenance of the organization's IT
applications, ensuring their availability, performance, and
Develop and implement strategies, standards, and best practices for
IT application administration and support, aligned with business
Collaborate with cross-functional teams to assess application
needs, define system requirements, and deliver solutions that meet
Manage the application lifecycle, including upgrades, patches, and
enhancements, while minimizing disruptions to business
Develop and implement robust IT application support processes and
procedures, ensuring timely incident resolution and minimizing
Monitor application performance, conduct regular system audits, and
implement proactive measures to optimize performance and user
Coordinate with vendors and external service providers to resolve
application-related issues, escalate problems as necessary, and
manage vendor relationships.
Stay up-to-date with industry trends and emerging technologies,
evaluating their potential impact on the organization's application
Collaborate with the IT leadership team to develop and manage the
IT application administration and support budget.
Develop and maintain KPIs to measure team performance and business
Participate in discussions around process design and
Consult with teams across various business areas, advising on the
implementation of effective digital transformation strategies to
improve user experience
Manage projects assigned to team
Evaluate employee performance, perform employee review and
Manage outsource/managed services to add bandwidth to team
KNOWLEDGE, SKILLS & ABILITIES
Financial systems, processes and administration experience a
SAP S4 Hana
Oracle EBS migration to SAP S4 Hana a plus
Oracle EBS a plus
Sales systems, processes and administration experience a must
Proven experience (minimum of 8 years) in IT application
administration and support, with a track record of success in a
leadership or managerial role
Strong technical background in application administration,
including experience with enterprise applications, databases, and
In-depth knowledge of ITIL or other IT service management
Demonstrated experience in leading and managing a team, including
performance management and fostering a collaborative work
Excellent problem-solving skills with the ability to analyze
complex issues and provide innovative solutions.
Strong project management skills, with the ability to prioritize
tasks, manage resources, and deliver projects on time and within
Exceptional communication and interpersonal skills, with the
ability to effectively engage with stakeholders at all levels of
Ability to adapt to a dynamic and fast-paced environment, handling
multiple priorities and managing change effectively.
Knowledge of security and compliance requirements related to IT
applications, such as data privacy regulations and industry
Continuous learning mindset, staying abreast of advancements in
application administration, support practices, and emerging
Ability to work to tight deadlines within constraints
Excellent interpersonal and communication skills
Ability to manage multiple projects at one time
Desktop OS (Apple MAC, Windows)
Mobile devices (Apple iPhone, Android)
Data Center experience
Business applications administration experience
Scada application administration w/experience in mechanical,
electrical, and environmental monitoring and control
Security applications administration experience with camera,
badging and biometrics systems
What will make you a good fit for the role?
EDUCATION & EXPERIENCE
High School Diploma or GED required.
BA or BS or equivalent education and/or relevant work experience
Minimum of 4 years in a management/supervisory role
Outsourcing or managed services experience
Primarily walking, sitting, standing, and bending.
Ability to work in confined spaces.
Able to hear and speak on a telephone.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required to operate
computer keyboard, mouse, other technical instruments, and for
performing cable terminations and testing.
Ability to lift and carry up to 20 lbs.
Ability to climb ladders and worked on a raised platform.
This position is expected to be remote for the near future with an
occasional need to be on-site in a shared work environment
Extensive daily usage of workstation or computer.
Availability for on-call 24x7 support.
Up to 25% travel or as required. Travel requirements may vary based
on the frequency and intensity of remote site operations.
Must possess a current, valid state-issued driver's license.
This is a remote position that requires reliable internet
connection and electricity. A monthly stipend is provided to cover
expenses associated with working remotely and use of a personal
mobile device, if applicable
NTT Global Data Centers Americas, Inc. offers competitive
compensation based on experience, education, and location. Base
salary for this position is
$154,000 - $229,000.
All regular full-time employees are eligible for an annual bonus;
payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision
benefits, life and supplemental insurance, short-term and long-term
disability, flexible spending account, and 401k retirement plan to
create a rich Total Rewards package.
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global
culture that embraces diversity. We are committed to providing an
environment free of unfair discrimination and harassment. We do not
discriminate based on age, race, color, sex, religion, national
origin, disability, pregnancy, marital status, sexual orientation,
gender reassignment, veteran status, or other protected
Is innovation part of your DNA? Do you want to enable a connected
future for people, organizations, and society?
Join our growing global NTT family and you'll be part of the
world's largest ICT company (by revenue). We've combined the
capabilities of 28 remarkable companies to become one, leading
technology services provider. Together, we help our people,
clients, and communities do great things with technology to create
a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together
the world's best technology companies and emerging innovators, we
work together to deliver sustainable outcomes to businesses and the
world. Innovation is part of our DNA. We believe it's key to what
makes us different. So, we strive to move forward, challenge the
status quo, and drive excellence through the technologies we
integrate and the services we deliver around the world. The result
is connected cities, connected factories, connected healthcare,
connected agriculture, connected conservation, connected mobility,
and connected sport. Together we enable the connected future.
You'll be joining a global employer that is committed to
attracting, growing and keeping the best talent. A place where you
will be at the heart of our success!
Keywords: NTT America Solutions, Inc., Redmond , Senior Manager, Application Support, Executive , Redmond, Washington
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