Senior Manager, Application Support

Company: NTT America Solutions, Inc.
Location: Redmond
Posted on: November 14, 2023

Job Description:

Want to be a part of our team?

We are seeking a highly experienced and skilled professional to join our organization as a Senior Manager of IT Application Administration and Support. In this role, you will be responsible for overseeing the administration and support of our organization's critical IT applications across our corporate and facilities environment. You will lead a team of application administrators, ensuring smooth operation, optimization, and security of our application systems. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record in delivering high-quality application support services.

The individual must have experience with financial systems (SAP S4 Hana) and finance processes. Experience and knowledge of leveraging managed services and staff augmentation to fill technical gaps and reduce risk to the business with single SMEs. This position requires the manager to be a working manager and assist the team as necessary.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead and manage a team of application administrators, providing direction, mentorship, and performance feedback.

Oversee the administration and maintenance of the organization's IT applications, ensuring their availability, performance, and security.

Develop and implement strategies, standards, and best practices for IT application administration and support, aligned with business objectives.

Collaborate with cross-functional teams to assess application needs, define system requirements, and deliver solutions that meet user requirements.

Manage the application lifecycle, including upgrades, patches, and enhancements, while minimizing disruptions to business operations.

Develop and implement robust IT application support processes and procedures, ensuring timely incident resolution and minimizing downtime.

Monitor application performance, conduct regular system audits, and implement proactive measures to optimize performance and user experience.

Coordinate with vendors and external service providers to resolve application-related issues, escalate problems as necessary, and manage vendor relationships.

Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organization's application landscape.

Collaborate with the IT leadership team to develop and manage the IT application administration and support budget.

Develop and maintain KPIs to measure team performance and business efficiency improvements

Participate in discussions around process design and configuration.

Consult with teams across various business areas, advising on the implementation of effective digital transformation strategies to improve user experience

Manage projects assigned to team

Evaluate employee performance, perform employee review and assessments

Manage outsource/managed services to add bandwidth to team

KNOWLEDGE, SKILLS & ABILITIES

Financial systems, processes and administration experience a must

SAP S4 Hana

Oracle EBS migration to SAP S4 Hana a plus

Oracle EBS a plus

Sales systems, processes and administration experience a must

Salesforce

Proven experience (minimum of 8 years) in IT application administration and support, with a track record of success in a leadership or managerial role

Strong technical background in application administration, including experience with enterprise applications, databases, and cloud-based platforms

In-depth knowledge of ITIL or other IT service management frameworks

Demonstrated experience in leading and managing a team, including performance management and fostering a collaborative work environment.

Excellent problem-solving skills with the ability to analyze complex issues and provide innovative solutions.

Strong project management skills, with the ability to prioritize tasks, manage resources, and deliver projects on time and within budget.

Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.

Ability to adapt to a dynamic and fast-paced environment, handling multiple priorities and managing change effectively.

Knowledge of security and compliance requirements related to IT applications, such as data privacy regulations and industry standards.

Continuous learning mindset, staying abreast of advancements in application administration, support practices, and emerging technologies.

Ability to work to tight deadlines within constraints

Excellent interpersonal and communication skills

Ability to manage multiple projects at one time

Desktop OS (Apple MAC, Windows)

Mobile devices (Apple iPhone, Android)

Data Center experience

Business applications administration experience

Scada application administration w/experience in mechanical, electrical, and environmental monitoring and control applications

Security applications administration experience with camera, badging and biometrics systems

#globaldatacenters

What will make you a good fit for the role?

EDUCATION & EXPERIENCE

High School Diploma or GED required.

BA or BS or equivalent education and/or relevant work experience required

Minimum of 4 years in a management/supervisory role

Outsourcing or managed services experience

PHYSICAL REQUIREMENTS

Primarily walking, sitting, standing, and bending.

Ability to work in confined spaces.

Able to hear and speak on a telephone.

Close visual work on a computer terminal.

Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, other technical instruments, and for performing cable terminations and testing.

Ability to lift and carry up to 20 lbs.

Ability to climb ladders and worked on a raised platform.

WORK CONDITIONS

This position is expected to be remote for the near future with an occasional need to be on-site in a shared work environment

Extensive daily usage of workstation or computer.

Availability for on-call 24x7 support.

SPECIAL REQUIREMENTS

Up to 25% travel or as required. Travel requirements may vary based on the frequency and intensity of remote site operations.

Must possess a current, valid state-issued driver's license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is

$154,000 - $229,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Keywords: NTT America Solutions, Inc., Redmond , Senior Manager, Application Support, Executive , Redmond, Washington