IT Help Desk Manager
Company: TerraPower
Location: Bellevue
Posted on: April 16, 2024
|
|
Job Description:
TITLE: IT Help Desk Manager
LOCATION: Bellevue, WA
TerraPower is a nuclear energy technology company based in
Bellevue, Washington. At our core, we are working to raise living
standards globally. At its core, the company is working to raise
living standards globally through a more affordable, secure and
environmentally friendly form of nuclear energy along with
innovations in medical isotopes to improve human health. In 2006,
the company originated with Bill Gates and a group of like-minded
visionaries who evaluated the fundamental challenges to raising
living standards around the world. They recognized energy access
was crucial to the health and economic well-being of communities
and decided that the private sector needed to take action and
create energy sources that would advance global energy deployment.
TerraPower's mission is to be a world leader in new nuclear
technologies, while developing innovators and future leaders in the
nuclear field. TerraPower is committed to bringing sustainable,
affordable and safe energy to address global issues. As a result,
the company's activities in the fields of nuclear energy and
related sciences are yielding significant innovations in the safety
and economics of nuclear power, hybrid energy and medical
applications.
TerraPower is seeking to hire highly motivated and forward-thinking
professionals who are interested in focusing on advanced nuclear
reactor research and development, and influencing change within the
nuclear power landscape. TerraPower is an Equal Opportunity
Employer. We do not discriminate in hiring on the basis of sex,
gender identity, sexual orientation, race, color, religious creed,
national origin, physical or mental disability, protected Veteran
status, or any other characteristic protected by federal, state, or
local law. In addition, as a federal contractor, TerraPower has
instituted an Affirmative Action Plan (AAP) in an effort to
proactively recruit, hire, and promote women, minorities, disabled
persons and veterans.
IT Help Desk Manager
The IT Help Desk Manager will provide enterprise management over
end user computer hardware, software, access management and
technical support to 1000+ staff, primarily located in the Puget
Sound area, and 1000+ external partners for access management.
Overseeing the day-to-day operations of the help desk team, role
will be supporting the Help Desk team from our corporate offices in
Bellevue, WA. The Help Desk team is comprised of various levels and
skillsets necessary to support a mid-sized, security focused,
compliance regulated enterprise. This is an on-site position based
in Bellevue, WA and open to local candidates or those willing to
relocate.
Responsibilities
* Supervise our IT Help Desk to provide top level support for
TerraPower's staff and project partners
* Develop, mentor, and coach our Help Desk staff providing clear
performance goals
* Triage tickets and manage staff ticket queues
* Help support end user hardware and software, and SaaS
applications
* Microsoft application stack including Office 365
* Microsoft Windows OS patching and support
* End user device management, laptops and peripherals, full life
cycle
* Identity and Access management
* Software deployments
* OS and application patching
* Lead projects to deploy new tools and processes
* Develop, implement, and improve KPIs and SLAs for the team.
Routinely track and report on these metrics
* Develop training, knowledge base articles, and other
documentation
* Partner with IT systems engineering team on processes and
operations support
* Vendor management and procurement
* Hardware and software inventory management
Key Qualifications
* Bachelor's Degree in Information Systems or 5+ years equivalent
work experience
* At least 3 years of supervisory experience.
* Experience managing ITSM/Service management platforms preference
for Atlassian Jira
* Ability to manage multiple priorities effectively
* Excellent verbal and written communication skills
* Strong interpersonal skills including the ability to lead and be
a team player
Job Functions
Job Functions are physical actions and/or working conditions
associated with the position. These functions may also constitute
essential functions for the job which the employee must be able to
fulfill, with or without accommodation. Information provided below
is to help describe the job so that the applicant has a reasonable
understanding of the job duties/expectations. An applicant's
ability to perform and/or tolerate these actions and conditions
will be discussed and workplace accommodations may be made on a
case-by-case basis following an individualized assessment of the
applicant and other considerations, including but not limited to
any governing safety standards.
* Motor Abilities: Sitting and/or standing for extended periods,
bending/stooping, grasping/gripping, fine motor control (hands)
* Physical exertion and/or requirements: Minimal, with ability to
safely lift up to 25 pounds
* Repetitive work: Occasional
* Special Senses: Visual and audio focused work
* Work Conditions: Stairs, typing/keyboard, standard and/or sitting
working environment of > 8 hrs/day
* Travel required: 0-5%
TerraPower's technology is controlled for export by various
agencies of the U.S. Job Functions
TerraPower's technology is controlled for export by various
agencies of the U.S. Government. TerraPower must evaluate
applicants who are foreign nationals (other than asylees, refugees,
or lawful permanent residents) in accordance with U.S. Government
export control requirements. To facilitate TerraPower's export
control reviews, you will be asked as part of the application
process to identify whether you are a U.S. Citizen or national,
asylee, refugee, or lawful permanent resident of the United States.
Government export authorization approval times vary. Based on the
business needs for a particular position, TerraPower may not
consider a foreign national from a country if it is impracticable
to obtain timely Government export approval.
Job Details:
Salary Range Level 10: $109,446 - $164,169
Job Type: Full-time
Benefits:
* Competitive Compensation
* Salary, eligible to participate in discretionary short-term
incentive payments
* Comprehensive Medical and Wellness Benefits
* Medical
* Vision
* Dental
* Life
* Life and Disability
* Gender Affirmation Benefits
* Parental Leave
* 401k Plan
* Generous Paid Time Off (PTO)
* 21 days of annually accrued PTO
* Generous Holiday Schedule
* 10 paid holidays
* Professional and Educational Support Opportunities
* Relocation Assistance
* Flexible Work Schedule
TerraPower Career and Benefits information:
Keywords: TerraPower, Redmond , IT Help Desk Manager, Executive , Bellevue, Washington
Click
here to apply!
|