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Customer Experience Program Manager - Surface Product Team

Company: Microsoft
Location: Redmond
Posted on: May 15, 2024

Job Description:

We are looking to hire a Customer Experience Program Manager to join our team.The Surface team creates hardware that delivers the best of Microsoft experiences. This team works across Experiences & Devices -to define the product vision and deliver exceptional products - and relies on customer engagement systems to work quickly and efficiently. We are looking for a Customer Experience Program Manager -to join the Surface Product Team to help enable these efficiencies and execute our external commitments, working closely with Customers, Product Leads, and the Chief of Staff. -Required/Minimum QualificationsBachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in Program Management, Marketing, Finance, or a related function.OR equivalent experience.Additional or Preferred QualificationsMaster's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in Pogram Management, Marketing,Finance, or a related function.OR equivalent experience. -Customer Experience Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. - We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request -via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.#SurfaceThe ideal candidate will bring a variety of perspectives to our---external engagement plans, our internal and external product disclosures, product and experience storytelling, as well as the rhythms for product-making and cross company engagement. They will engage with stakeholders across Engineering, Marketing, Sales, Finance, and Operations to tackle complex cross-group challenges with clearly identified outcomes. - -Critical objectives for this role include but are not limited to:------ -Collaborate with Chief of Staff to identify Surface Team priorities to then own tactical execution -With support, coordinates with stakeholders and tracks improvement plans relative to our customer listening and engagement programs -Aggregates input from across teams and customers to improve our products and listening systems -Facilitate external analyst engagements and product disclosures, working closely with Product Leads, Surface Leadership Team, and Marketing Leadership Team. - -Contribute to product story telling in various forums, including supportive program managing of several large-scale launch events throughout the year, where we showcase the best of Microsoft on Surface Devices. - -Other - Embody our culture and valuesEmployment typeFull-TimeWork siteUp to 50% work from homeRole typeIndividual ContributorDisciplineCustomer Experience Program MgmtProfessionProgram Management

Keywords: Microsoft, Redmond , Customer Experience Program Manager - Surface Product Team, Executive , Redmond, Washington

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