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On-Call Residential Case Manager - Stillwater

Company: Sound
Location: Redmond
Posted on: May 31, 2024

Job Description:



Residential Case Manager-In a multi-disciplinary team to provide intensive rehabilitation services for mental health and personal care in the residential treatment facility for residents who have a chronic mental health condition with medical support needs. Through the provision of a full range of residential care services and service coordination (including assistance with daily living skills, personal care, accessing community resources, psychiatric treatment and medication management, housing, transportation, financial management, socialization and employment), Residential Case Manager assists residents in setting and attaining short and long term goals. Assist residents in becoming as independent as possible and utilizes a team approach by sharing insights and information while accepting the same from other team members.

The Job facilitates group and individual activities, provides residents with training in activities of daily living and supports their efforts towards recovery. Job assists the treatment team in providing residential services to residents, working with the resident's family, community agencies, mental health treatment providers, and respective multidisciplinary treatment team to assess residents' needs and develop and implement treatment plans. Provide services incorporating recovery principles, supporting residents in their ability to live, work and contribute to their community.



  • Provide residential care services including:
  • assist residents in acquiring independent living skills and addressing personal care needs, to include assisting residents with maintaining environmental and personal hygiene (assist with bathing, grooming and changing clothes);
  • teach problem-solving, goal-setting, social skills and communication skills;
  • provide discharge planning services, matching the resident with community resources;
  • transport residents, as necessary, in company vehicle;
  • Provide crisis intervention services as necessary;
  • Assist residents to remain stable in the community, thereby reducing the use of hospitals or involuntary treatment services;
  • Inquire about medication regimes and treatment compliance;
  • Monitor utilization of services and the success of outcome measures.
  • To comply with county and state standards there will be service intensity expectations for this position, if applicable.
  • Maintains resident records in keeping with agency, county and state guidelines.
  • Adheres to the policies and procedures of the agency.
  • Attends professional conferences and workshops as appropriate to responsibilities of the Job and program needs as designed by the Residential Director.
  • Monitors day-to-day resident progress; intervenes in crisis situations with individual residents when necessary; keeps mental health center treatment providers informed of observed needs and status of residents.
  • Perform basic office duties, be a presence at the front desk, and be available to address resident concerns during their office hours. Perform light maintenance in the common areas(e.g. Cleaning up spills, maintaining general cleanliness, etc.).
  • Work with facilities to coordinate work orders from residents, and communicate concerns or other resident communications to other team members and program supervisor.
  • Relate to others in a professional manner, respectful of individual and cultural differences.
  • Perform other duties as needed and/or assigned. KEY WORK RELATIONSHIPS

    Establishes and maintains positive, ethical, and professional working relationships with clinical team members, residents, and outside organizations. Relates to a wide variety of people including members of ethnic and sexual minority populations and is respectful of individual and cultural differences.


    • High school diploma or general education degree (GED) required.
    • AA/AS in Behavioral Sciences preferred.
    • No experience required if the educational level is AA or above.
    • Minimum 2 years' experience in human services or with special needs population required, if the educational level is high school or GED. KNOWLEDGE, ABILITIES, AND SKILLS
      • Strong commitment to working with individuals with a mental illness/personal care need.
      • Excellent communication skills, both written and verbal.
      • Good problem-solving skills.
      • Willingness to be flexible and work varied hours.
      • Willingness to work as a team.
      • Ability to learn new tasks and skills quickly.
      • Ability to prioritize and manage multiple tasks effectively.
      • Ability to work independently and be a self-starter.
      • Ability to manage crisis effectively. CERTIFICATES, LICENSES & REGISTRATIONS
        • If the site requires it; a current Nursing Assistant Certification or current Home Care Aide Certification credential with Washington State needs to be obtained.
        • Must be able to obtain a Washington State Agency Affiliated Counselor credential within the first 60 days of hire.
        • Washington State driver's license and insurable driving record required.
        • Must successfully pass criminal background checks.
        • Acquire and Maintain a current First Aid and CPR cards.
        • Acquire and Maintain a current Food Handler's Permit.
        • Submit to a TB test with acceptable results.
        • Completes required Boarding Home "Mental Health Standards of Care" training as prescribed in WAC. PHYSICAL DEMANDS
          • While performing the duties of this job, the team member is regularly required to use hands, fingers to handle, or feel; reach with hands and arms; and talk or hear.
          • The team member frequently is required to stand and sit.
          • The team member is occasionally required to walk.
          • The team member must frequently lift and/or move up to 10pounds or more with assistance.
          • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
          • Individuals must be able to engage vendors, team members, residents and others over the phone and in-person by voice. LIMITATIONS AND DISCLAIMER

            The above Job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the Job. Team members will be required to follow any other Job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.

            Perks at Sound!

            All Team Members at Sound working more than 40 hours per week will be eligible for the following benefits:
            • 100% Paid Medical & Dental Insurance
              • Full time Team Member and child(ren) coverage until child's 26th birthday
              • Spouse/Domestic Partner coverage available (team member pays full cost)
              • Paid Life Insurance
                • 2x annual salary + additional $25,000
                • Long Term Disability Insurance (60% monthly salary)
                  • 100% premiums paid by Sound
                  • 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
                  • 12 Days of Paid Sick Leave
                  • 9 Days of Paid Holidays
                  • Health Savings Account (HSA)
                  • Flexible Spending Accounts (FSA)
                    • for health care (limited) and dependent day care costs (pre-tax)
                    • Employee Assistance Plan (EAP)
                      • The Standard
                      • Sound retirement plan:
                        • 401(k) plan (organization contribution) - Sound contributes 3% to team members plan even if you don't.
                        • Team members are 100% vested; team members may contribute to their own plan
                        • Paid Training
                          • Free in-house professional training and $400 annually + 3 paid days off-site training
                          • Public Service Loan Forgiveness (PSLF)
                          • Service Award - at 5,10,15,20 & 25 years of service

Keywords: Sound, Redmond , On-Call Residential Case Manager - Stillwater, Executive , Redmond, Washington

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