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DentaQuest: Customer Service Rep

Company: DentaQuest
Location: Redmond
Posted on: August 2, 2020

Job Description:

JOB RESPONSIBILITIES:Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Protect organization's value by keeping patient information confidential. 2. Maintain relationships with internal customers as needed in order to ensure that departmental customer service objectives are met. 3. Maintain internal controls and procedures. 4. Required to interact with multiple functional areas and levels of authority when needed. 5. Accurately use computer software used by Advantage including propriety software, Dental programs and Microsoft office products. 6. Complete special projects or other tasks as needed. 7. Working efficiently in a high volume call center while maintaining a professional, polite manner. 8. Responsible for answering calls in order to assist members and patients with scheduling appointments, answering questions regarding insurance, addressing dental concerns, collections and ensuring proper documentation of all communication. 9. Interview patients over the phone in order to complete all paperwork necessary to ensure the patient has clear and accurate information in order to utilize their benefits. 10. Research patient and member billing and eligibility issues. 11. Research and resolve complaints to ensure customer retention and satisfaction. 12. Analyze financial commitments and obligations for patients. 13. Conduct patient pre-certification to ensure coverage for dental appointments. 14. Conduct member outreach calls as directed. 15. Participate in after-hours staff on-call rotation. 16. If Bilingual o Become a Certified Medical Interpreter and keep Certification in this up to date. o Act as a Translator/Interpreter in the following capacities: o Video o Phone o WIC Classes o Document TranslationsSupervisory Responsibility: This position has no supervisory responsibilities.Travel: Travel is not a regular duty of this position.Job Qualifications:Required Education and Experience: 1. High school diploma or equivalent. 2. 2+ years of experience working in a call center or customer service/administrative environment. 3. Experience answering a high volume multi-line phone system. 4. Experience scheduling appointments. 5. Computer proficiency in a variety of Windows applications. 6. Bilingual in Spanish and English.Preferred Education and Experience: 1. Experience in a dental/medical insurance setting 2. Experience scheduling for multiple doctors within a single office or multiple office setting.Other Job Information (if applicable):Benefits: Advantage offers an excellent benefits package including Medical, Dental and Vision insurance, a Flexible Spending Account plan, Short and Long term Disability, Life and Voluntary Life insurance, Paid Time Off and 401(k). Supervisory Responsibility: This position has no supervisory responsibilities.Travel: Travel is not a regular duty of this position.#advantagedental

Keywords: DentaQuest, Redmond , DentaQuest: Customer Service Rep, Hospitality & Tourism , Redmond, Washington

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