Guest Services Representative - Redmond, WA
Company: TOCA USA
Location: Redmond
Posted on: May 23, 2023
Job Description:
At TOCA Everybody Plays! We seek to transform the soccer
experience by building communities that inspire everybody to play.
This shared TOCA experience is the basis of a global, inclusive
TOCA community in which we all share our love of the World's most
popular sport.What makes a TOCA Teammate? An individual that seeks
to...
Play HardCare DeeplyGrow
TogetherStrive for ExcellenceCreate Awesome ExperiencesJob
Description Highlights:Reports To: General ManagerLocation:
Redmond, WACompensation: $17 - $20 HourlyRole Scope and
Requirements:The TOCA Guest Service Representative will represent
TOCA as the first person a customer sees and talks to when they
walk through the door or call on the phone. This person is
passionate about their job, can communicate in a welcoming and
customer focused manner, and multi-task. -
Scheduling customers via text, email,
phone calls, and in personStaying organized across multiple
tasksCommunicating TOCA's programming and membership model.Greeting
customers and making them feel welcomeFielding any questions and
inquiries from current and prospective clientsExcellent
communicator within a team of players, clients, families, and
support staffCalling former customers to invite them back to
TOCAResponding to voicemails and emailsOpening and closing of the
CenterTracking inventory and suppliesAssisting Center Manager with
any and all tasks to maintain operational excellenceKnowledge and
Experience: -
A passion and knowledge for soccer
and sportsPositive attitude and outlook within the roleReliable and
accountable to perform all functions of the positionProblem solver
and able to adapt in any situation with clients and through TOCA
standardsAn individual that is teachable, coachable, and a
continuous learnerProfessionalism within the workplace and a
positive ambassador for TOCAExcellent oral & written communication
skills across a variety of teams and staffComfortable on multiple
technological platformsHigh character individual that focuses on
relationships and enjoys working with peopleAbility to use
technology to help themselves become more efficient and effective
in maintaining relationships with clientsExperience working in a
guest facing jobExperience working with clients and customers of
different ages from youth to adultPrior experience within a gym or
other bookable training positions is a plusTOCA Football, Inc.
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.About TOCA:
TOCA was founded in 2016 by two-time U.S. World Cup and former MLS
and English Premier League midfielder Eddie Lewis. He led the
development of TOCA's training platform, which employs a
proprietary ball machine, digitized targets, and a data-enhanced
app to create a welcoming environment for players at every level.
TOCA Football, Inc. is currently the largest soccer center operator
in North America and an official soccer training partner of
MLS.
To learn more, visit .Powered by JazzHR
Keywords: TOCA USA, Redmond , Guest Services Representative - Redmond, WA, Hospitality & Tourism , Redmond, Washington
Didn't find what you're looking for? Search again!
Loading more jobs...
