Order Desk & Customer Service Support
Company: Blazing Bagels and Bakery Inc
Location: Redmond
Posted on: May 28, 2023
|
|
Job Description:
Our mission is to provide our customers, both near and far, with
the highest quality, best tasting bagels and other baked goods
delivered with a healthy dose of passion and irreverence for an
experience our customers say they can't live without.At Blazing
Bagels we strive to:Empower our team members to provide a greater
purpose in our community by training new skills and offering new
opportunities to grow.Create fun and friendly products in an
atmosphere that will make you smile.Produce the best products using
the best ingredients while providing the best service.Support our
community through charitable donations and buying ingredients from
local small businesses as much as possible.Teach environmentally
friendly business practices.Always share our passion and
irreverence.As a member of our administrative team, you will become
an invaluable part of the Blazing Bagels team, ensuring that
Blazing Bagels can provide that "Oh My Gosh" bagel experience to
all of our customers and team members. In this role you will
primarily be responsible for providing amazing customer service,
processing orders, and supporting the operation of our
administrative offices.Job ResponsibilitiesKeep things upbeat,
friendly, and exciting for customers.Become an expert on the
products that Blazing Bagels sells.Arrive at work on time,
appropriately groomed, dressed and ready to work; works all
scheduled shifts and attends required training and meetings.Direct
all incoming inquiries, in person, on the phone or electronically
from a diverse audience. while adhering to all company policies and
procedures.Screen and direct to appropriate manager.Respond to
inquiries and take orders from catering and wholesale customers
accurately and in a timely manner in NetSuite within company and
production deadlines.Resolve customer complaints in a timely and
professional manner.Maintain an accurate NetSuite database by
entering and updating client information for catering
accounts.Distribution of reports to other departments.Train new
office team members.Maintain inventory and purchase office supplies
and materials.Check and distribute mail.Scan and file sales orders
and other office documentation as required.Key holder (lock office
at night occasionally open when required)Always maintain Company
confidentiality.Provide support to other departments as
needed.Prepare and update office procedure documentation.Ensure the
office area is kept neat, tidy, stocked, and to company
standards.Other general office projects and duties as required.What
you Bring:A passion for customer serviceAbility to communicate
clearly and adeptly in writing, in person or on the phone in a
positive way that inspires staff to be at their best.Ability to
maintain composure under pressure, quickly identify issues and find
innovative solutions.Excellent organizational and time-management
skillsProficient with Microsoft Office Suite or related
software.Ability to work full time with flexibility to meet
business needs.Able to meet deadlines in a changing working
environment with competing priorities while maintaining a positive
demeanor.Understands, models, and instills Blazing Bagels' company
culture.Models building effective relationships across all facets
of the business.Experience with using variety of types of computer
software, practice in learning new technology and basic math
skills, preferred knowledge of NetSuite, Excel, etc.Experience in
working independently on assigned tasks with minimal
guidance.Ability to communicate professionally, diplomatically, and
tactfully and in a positive way that inspires staff to be at their
best.At least five years customer service experience in a direct
contact environment or equivalent.Physical Requirements:Prolonged
periods sitting or standing at a desk and working on a computer and
on the phone.Must be able to lift up to 30 pounds at a time. What
we Bring:A fun and exciting team-oriented environmentHealth,
dental, vision, 401k and transportation benefits for FT team
members (after 60-days)Growth opportunitiesA bagel a dayPrimarily
Monday - Friday during business hours
Keywords: Blazing Bagels and Bakery Inc, Redmond , Order Desk & Customer Service Support, Hospitality & Tourism , Redmond, Washington
Click
here to apply!
|