Order Desk & Customer Service Support

Company: Blazing Bagels and Bakery Inc
Location: Redmond
Posted on: May 28, 2023

Job Description:

Our mission is to provide our customers, both near and far, with the highest quality, best tasting bagels and other baked goods delivered with a healthy dose of passion and irreverence for an experience our customers say they can't live without.At Blazing Bagels we strive to:Empower our team members to provide a greater purpose in our community by training new skills and offering new opportunities to grow.Create fun and friendly products in an atmosphere that will make you smile.Produce the best products using the best ingredients while providing the best service.Support our community through charitable donations and buying ingredients from local small businesses as much as possible.Teach environmentally friendly business practices.Always share our passion and irreverence.As a member of our administrative team, you will become an invaluable part of the Blazing Bagels team, ensuring that Blazing Bagels can provide that "Oh My Gosh" bagel experience to all of our customers and team members. In this role you will primarily be responsible for providing amazing customer service, processing orders, and supporting the operation of our administrative offices.Job ResponsibilitiesKeep things upbeat, friendly, and exciting for customers.Become an expert on the products that Blazing Bagels sells.Arrive at work on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required training and meetings.Direct all incoming inquiries, in person, on the phone or electronically from a diverse audience. while adhering to all company policies and procedures.Screen and direct to appropriate manager.Respond to inquiries and take orders from catering and wholesale customers accurately and in a timely manner in NetSuite within company and production deadlines.Resolve customer complaints in a timely and professional manner.Maintain an accurate NetSuite database by entering and updating client information for catering accounts.Distribution of reports to other departments.Train new office team members.Maintain inventory and purchase office supplies and materials.Check and distribute mail.Scan and file sales orders and other office documentation as required.Key holder (lock office at night occasionally open when required)Always maintain Company confidentiality.Provide support to other departments as needed.Prepare and update office procedure documentation.Ensure the office area is kept neat, tidy, stocked, and to company standards.Other general office projects and duties as required.What you Bring:A passion for customer serviceAbility to communicate clearly and adeptly in writing, in person or on the phone in a positive way that inspires staff to be at their best.Ability to maintain composure under pressure, quickly identify issues and find innovative solutions.Excellent organizational and time-management skillsProficient with Microsoft Office Suite or related software.Ability to work full time with flexibility to meet business needs.Able to meet deadlines in a changing working environment with competing priorities while maintaining a positive demeanor.Understands, models, and instills Blazing Bagels' company culture.Models building effective relationships across all facets of the business.Experience with using variety of types of computer software, practice in learning new technology and basic math skills, preferred knowledge of NetSuite, Excel, etc.Experience in working independently on assigned tasks with minimal guidance.Ability to communicate professionally, diplomatically, and tactfully and in a positive way that inspires staff to be at their best.At least five years customer service experience in a direct contact environment or equivalent.Physical Requirements:Prolonged periods sitting or standing at a desk and working on a computer and on the phone.Must be able to lift up to 30 pounds at a time. What we Bring:A fun and exciting team-oriented environmentHealth, dental, vision, 401k and transportation benefits for FT team members (after 60-days)Growth opportunitiesA bagel a dayPrimarily Monday - Friday during business hours

Keywords: Blazing Bagels and Bakery Inc, Redmond , Order Desk & Customer Service Support, Hospitality & Tourism , Redmond, Washington