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Technical Customer Support

Company: Aegis Company
Location: Redmond
Posted on: January 15, 2022

Job Description:

Client: Microsoft Commerce Team

Job Type: Full- Time

Salary Range: $70000- $100000

Job Description:

Must-haves

2-5 years of customer support experience in a technology/KPI driven environment

Experience working with multiple deliverables and escalations simultaneously

Experience working with customers on a technical product or a technical environment

Excellent written and verbal communication

Strong customer facing ability

Pluses

Bachelors degree or certification in Computer Science/technology related field

Previous MSFT experience

Strong billing, insurance, or finance background

Experience within Azure or AWS

Experience following and meeting KPIs/strong data and metric experience

Day-to-Day

An employer is looking for a Customer Support /Project Coordinator in Redmond, WA. This person will be working with Azure customers to resolve customer onboarding and subscription related issues. They will be working with a high volume of cases on a day to day. Candidates will need to follow up and follow through with the cases and the customers without much direction (once ramped up). There will be established guidelines to follow for these roles. All candidates should have high attention to details and ability to organize data into a comprehensive summary of an issue. Responsibilities include using internal resources to collect information to verify eligibility for support, summarizing the key elements of a problem, and determining if the issue falls within defined support boundaries. With large volumes of case work, efficiency in resolving and closing cases and ensuring complete case documentation for all support issues is vital to being successful in this role

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Keywords: Aegis Company, Redmond , Technical Customer Support, IT / Software / Systems , Redmond, Washington

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