Partner Technical Advisor - SQL Cloud
Company: Microsoft Corporation
Location: Redmond
Posted on: May 4, 2022
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Job Description:
Microsoft is on a mission to empower every person and every
organization on the planet to achieve more. Our culture is centered
on embracing a growth mindset, a theme of inspiring excellence, and
encouraging teams and leaders to bring their best each day. In
doing so, we create life-changing innovations that impact billions
of lives around the world. You can help us to achieve our
mission.
With over 15,000 employees worldwide, the Microsoft Customer
Experience and Success (CEnS) organization is responsible for the
strategy, design, and implementation of the Microsoft end-to-end
customer experience. This newly expanded organization reflects the
Microsoft ambition to be known as a customer experience company,
ensuring our Microsoft mission to empower every person and every
organization on the planet to achieve more is enabled by delighting
customers and consistently exceeding their expectations in every
interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer
expectations and drive greater customer loyalty and trust, which
leads to greater satisfaction, retention, and growth. The CEnS
organization is looking for people with a passion for delivering
customer success to help us build a future where customers come to
us, not only because we provide industry-leading products and
services, and also because we provide a differentiated and
connected customer experience that is rooted in our commitment to
delivering on customer outcomes.
A Partner Technical Advisor (PTA) is a service delivery focused
subject matter expert. They are responsible for incident metrics
such as Customer Satisfaction (quality of the support experience),
frontline engineer technical readiness and process compliance. They
provide in-depth technical and subject matter expertise for one or
more services or scenarios. Their primary accountability is to the
engineers at a support vendor (also known as a supplier or delivery
partner), focusing on the higher volume services and engaging
through technical and subject matter expert mentorship, readiness
and escalation management. They are expected to contribute to
technical expertise and issue resolution globally.
Keywords: Microsoft Corporation, Redmond , Partner Technical Advisor - SQL Cloud, IT / Software / Systems , Redmond, Washington
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