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Sr. Technical Program Manager

Company: Microsoft Corporation
Location: Redmond
Posted on: May 14, 2022

Job Description:

Do you want to be part of creating the future of employee experiences? Our team is transforming the digital Microsoft employee experience across devices, applications, and infrastructure in a rapidly evolving hybrid workplace environment. Employee Experiences is part of the Microsoft Digital organization, with the mission to power, protect and transform Microsoft as the voice of our digital transformation in the market. ------------------As part of Microsoft's Cloud + AI Group, we are responsible for building, managing, and securing the platform, products, processes, and services that powers Microsoft. -We build, maintain, and implement a cloud-first approach to our technology and experiences, from custom-built business solutions developing our campus of the future and our productivity and collaboration experiences like Teams and SharePoint, to horizontal 3rd party solutions like SAP and Adobe. As a steward of Microsoft and our customer's data, a core function of Microsoft Digital is ensuring the security of every aspect of the business. Microsoft Digital is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity. Microsoft Digital's charter is also to influence and work alongside engineers across the company and with strategic partners to build and grow their cloud products and services. As customer zero, we deploy these services inside Microsoft and then share best practices with enterprise customers at scale across the globe. There has never been a more exciting time to be part of the enterprise network and lab operations engineering team that is enabling Microsoft's accelerated growth in delivering innovative solutions to customers. As a member of the PM team, you will own delivering cross-functional programs to strengthen infrastructure service health and operations. You will understand your customers goals and Key Performance Indicator's (KPI's) to define OKRs and make data driven decisions to deliver the needs of all stakeholders. You will design high quality scenarios to meet those goals and partner with other infrastructure engineering teams in Employee Experiences. As a PM in Employee Experiences, you will be accountable to:

  • Demonstrate Customer Obsession - develop customer relationships and advocate for customers, seeking feedback about their unmet, articulated, and unarticulated needs and expectations.
  • Create the Vision - -partner with business stakeholders. Coalesce these insights to plan and prioritize investments and define measures of success.
  • Deliver Right Outcomes - translate business needs into a solution/service roadmap. Drive rhythm of business (ROB) to initiate, plan and make trade-offs to deliver the best outcomes.
  • Tell the Story - evolve, articulate, and evangelize the vision and roadmap to build support for your solution/service. Maintain effective communication with internal and external stakeholders to ensure clarity & alignment across teams.

Keywords: Microsoft Corporation, Redmond , Sr. Technical Program Manager, IT / Software / Systems , Redmond, Washington

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