Computer Support Associate

Company: EPITEC
Location: Redmond
Posted on: May 28, 2023

Job Description:

JOB SUMMARY FOR Computer Support Associate:

• Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers. RESPONSIBILITIES FOR Computer Support Associate:
  • Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Performing trouble shooting by following KB article to resolve end user tickets.
  • Meeting support/equipment maintenance
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. JOB EXPERIENCE FOR Computer Support Associate:
    • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
    • Knowledge of computing and networking concepts and fundamentals
    • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
    • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
    • 1 year or more IT experience preferred, but recent college graduates will be consideredWhy should you choose Epitec?
      We started Epitec with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, we've set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.How is Epitec different?
      Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.What is the result?
      Epitec represents the world's top companies and works to fill their open jobs with the world's best talent. That's led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including twelve 101 Best & Brightest awards, four MMSDC A.C.E. Awards, multiple Crain's awards and multiple Corp! magazine diversity awards. And that's just the beginning, as we work to innovate the way the world thinks about employment. JOB TYPE: Full-Time, Contract to Hire, Remote JOB TYPE: W-2, Contract, Ridgefield Park, NJ Join the team that puts you in the right chair. Fill out the form below and attach your resume to join the team that puts you first.

Keywords: EPITEC, Redmond , Computer Support Associate, IT / Software / Systems , Redmond, Washington