Lead Field Service Technician

Company: Disability Solutions
Location: Redmond
Posted on: September 16, 2023

Job Description:

Improve business and family comfort, protection and productivityLeads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

--The salary range for this position is ($75,000 - $112,000). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Key Responsibilities

• Inspect for Quality
  
• Install or Repair Work Orders
  
• Provide Customer Support
  
• Present at Trade Shows
  
• Mentor and Train Jr. Field Service Representatives
  YOU MUST HAVE
  
  
  • High School Diploma or GED
    
  • NICET Level II or above certificate--is REQUIRED
    
  • Previous experience servicing, installing, programming & troubleshooting fire alarm systems
    
  • Demonstrated good customer management & relationship skills
    
  • Must be a US Citizen due to contractual requirements
    WE VALUE
    
    
    • Previous industry experience
      
    • Previous technical/installation experience
      
    • Previous customer service experience
      
    • Good written and oral communication
      
    • Ability to follow instructions and identify mistakes
      
    • Bachelor degree or technical/professional certificate
      
    • Good presentation skills
      BENEFITS
      
      We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.
      
      --
      
      Visit benefits.honeywell.com to learn more.Additional Information
      JOB ID: HRD205643Category: Customer ExperienceLocation: 15001 NE 36th Street,Redmond,Washington,98052,United StatesNonexemptMust be a US Citizen due to contractual requirements.Global (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Disability Solutions, Redmond , Lead Field Service Technician, IT / Software / Systems , Redmond, Washington