Support Engineer III-Ext - AMZ9737175
Company: Amazon
Location: Seattle
Posted on: April 8, 2026
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Job Description:
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer III-Ext Job Location: Seattle,
Washington Job Number: AMZ9737175 Position Responsibilities:
Provide sophisticated remote technical support to customer strategy
and technology approaches by responding to complex technical
inquiries related to large and production critical issues to
propose advanced solutions to and/or resolve root causes of cloud
network and/or system issues. Lead collaborations between service
development and support engineering teams to drive innovative
solutions to challenging customer issues. Identify emerging trends
and issues and present data trends to drive internal and
customer-facing platform improvements. Review and deliver reports
on metrics impacting customers to help drive improvements and
measure support success and service performance to dramatically
increase the effectiveness of the group. Design and oversee the
execution of large and complex migration plans for existing
on-premise client environments onto AWS Cloud, leading efforts to
drive existing cloud architecture growth through new AWS service
subscriptions and overseeing setup maintenance upon migration by
providing and overseeing large-scale, complex technical assistance.
Lead and review complex assessments of customer code written in
JSON, Python and JAVA, and oversee code development required to
deploy customer applications on AWS Cloud. Lead assessments of
large-scale and complex customer infrastructure to optimize system
cost and performance. Train and direct junior team members in
navigating and configuring Linux/Windows systems and leading
advanced troubleshooting of complex technical issues. Apply
advanced knowledge of information science and technology to lead
and oversee difficult network troubleshooting of Amazon services
using tools and technologies, including TCP/IP, DNS, DHCP,
firewalls, routing, switching, LAN/WAN, traceroute commands, iPerf,
dig commands, and/or cURL. Position Requirements: Master's degree
or foreign equivalent degree in Computer Science, Information
Science, Information Technology, Engineering, Mathematics, or a
related field and four years of experience in the job offered or a
related occupation. Employer will accept a Bachelor's degree or
foreign equivalent degree in Computer Science, Information Science,
Information Technology, Engineering, Mathematics, or a related
field and six years of progressive post-baccalaureate experience in
the job offered or a related occupation as equivalent to the
Master's degree and four years of experience. Must have one year of
experience in the following skill(s):1) Providing Linux or Windows
operating system support; 2) Deploying and troubleshooting LAN,
VPN, Firewalls, DNS and TCP/IP, IPsec and IDS/IPS systems; 3) Using
DevOps best practices, including CI/CD tools, Version Control
Tools, Containerization orchestration and Configuration Management
tools; 4) Evaluating and optimizing IT infrastructure and software
application deployments on operating systems, including Linux
distributions or Microsoft Windows Server, using one or more
containerization orchestration, configuration management, and CI/CD
(Continuous Integration/Continuous Deployment) technologies. 100%
telecommuting permitted, work may be performed from anywhere in the
U.S. Amazon.com is an Equal Opportunity-Affirmative Action Employer
– Minority / Female / Disability / Veteran / Gender Identity /
Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range
$138,258/year to $163,700/year. Amazon is a total compensation
company. Dependent on the position offered, equity, sign-on
payments, and other forms of compensation may be provided as part
of a total compensation package, in addition to a full range of
medical, financial, and/or other benefits. For more information,
visit: https://www.aboutamazon.com/workplace/employee-benefits.0000
Position Requirements: Master's degree or foreign equivalent degree
in Computer Science, Information Science, Information Technology,
Engineering, Mathematics, or a related field and four years of
experience in the job offered or a related occupation. Employer
will accept a Bachelor's degree or foreign equivalent degree in
Computer Science, Information Science, Information Technology,
Engineering, Mathematics, or a related field and six years of
progressive post-baccalaureate experience in the job offered or a
related occupation as equivalent to the Master's degree and four
years of experience. Must have one year of experience in the
following skill(s):1) Providing Linux or Windows operating system
support; 2) Deploying and troubleshooting LAN, VPN, Firewalls, DNS
and TCP/IP, IPsec and IDS/IPS systems; 3) Using DevOps best
practices, including CI/CD tools, Version Control Tools,
Containerization orchestration and Configuration Management tools;
4) Evaluating and optimizing IT infrastructure and software
application deployments on operating systems, including Linux
distributions or Microsoft Windows Server, using one or more
containerization orchestration, configuration management, and CI/CD
(Continuous Integration/Continuous Deployment) technologies. 100%
telecommuting permitted, work may be performed from anywhere in the
U.S.0000 Please see job description and the position requirements
above. Amazon is an equal opportunity employer and does not
discriminate on the basis of protected veteran status, disability,
or other legally protected status. Our inclusive culture empowers
Amazonians to deliver the best results for our customers. If you
have a disability and need a workplace accommodation or adjustment
during the application and hiring process, including support for
the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner.
Keywords: Amazon, Redmond , Support Engineer III-Ext - AMZ9737175, IT / Software / Systems , Seattle, Washington
