Operations Technical Specialist

Company: Kitsap Transit
Location: Bremerton
Posted on: November 17, 2019

Job Description:

Operations Technical Specialist (ACCESS)

Position Summary: We are looking for a qualified and experienced individual to join our ACCESS Operations team.
The person in this position will assist with passenger scheduling and dispatching software and Mobile Data Terminal issues; assist Schedulers and Dispatchers with operational issues related to the passenger scheduling and dispatching software, update the maps generated by Kitsap Transit's software (Trapeze) and to ensure consistent operations, maintain Mobile Data Terminal software and upgrades, update information regarding accessibility locations for Schedulers, Dispatchers and Operators and assist Schedulers, Dispatchers and Customer Service Specialists by updating visuals of routing.
The position is also responsible for collecting, maintaining and compiling operator data for a variety of purposes including work force analysis and operator hiring; preparing a variety of regular and special reports; producing memos, forms and spreadsheets; and attending meetings as requested.
This position reports to the ACCESS Operations Manager.
Salary Range: The range for this position is $25.35 - $34.08 per hour commensurate with experience. With rare exception, initial appointments are usually made at Step 1 ($25.35 per hour).
Benefits: Full-time employees receive a generous benefits package including subsidized medical insurance and fully paid dental insurance for employee and dependents, as well as disability insurance and life insurance. This position participates in the Washington State Public Employees' Retirement Plan with the option of participating in a state administered deferred compensation plan. Employees receive a generous general leave accrual and 11 holidays pro-rated based on the number of hours worked per pay period up to a maximum of 80 hours per pay period. Kitsap Transit also provides employees and certain dependents with a free transportation pass on Kitsap Transit.
Hours of Work: Work is conducted during regular business hours, Monday through Friday. May require occasional evening or weekend work.
Qualification:
Kitsap Transit employees who wish to apply must have a satisfactory performance and attendance record. Kitsap Transit Operators with any of the following criteria in the last twelve months are excluded from recruitment opportunities:

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• a current Decision Making Leave or higher in the Safety category
  
• more than two held customer complaints
  
• more than four unscheduled absences
  
• more than two late reports
  
  Education and Experience:
  High school diploma or GED and three years of technical/administrative support experience in an operations function including one year of demonstrated experience with specialized industry specific software. Must be available for weekend/overtime and work outside regular business hours.
  Knowledge, Skills and Abilities: Following are some highlights of the knowledge, skills and abilities required to be successful in this position.
  
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  • advanced industry specific use and maintenance of software
    
  • organizing and scheduling using industry specific software
    
  • keeping accurate and detailed records
    
  • conducting basic research and preparing clear and concise reports
    
  • understanding, explaining and applying complex regulations, procedures and guidelines
    
  • communicating effectively orally and in writing
    
    
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    • using public relations techniques in responding to inquiries and complaints
      
    • using personal computers and office software including industry specific complex planning and operations software (currently MAIOR, Trapeze, and Clever Devices), word processing, spreadsheets and database programs in a Windows-based operating environment
      
    • working in a fast paced environment, responding to problems and tasks that arise simultaneously and/or unexpectedly
      
    • establishing and maintaining effective working relationships with other Kitsap Transit employees and the public
      
      Working Conditions/Physical Requirements:
      Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Typical office environment, occasional travel within the county.
      Selection Process: After evaluating the completed applications, qualifications summary, and supplemental questionnaires, we will invite the most qualified applicants to the next step in the recruitment process. We will not make any hiring decisions until all steps in the selection process are completed, including reference and background checks.
      To Apply: If you decide to apply for this position, please visit our employment link at http://kitsaptransit.appone.com/. Please contact Marianne Rajan in the Human Resources Department at (360) 478-5852 if you have any questions.
      Closing Date: Your completed application must be submitted online by 4:00 PM, Friday. November 15, 2019.
      
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      • Selective certification may be used to achieve affirmative action goals.
        
      • Kitsap Transit is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the hiring process, contact jobapplada@kitsaptransit.com at least ten days in advance or 360-479-4348 (TDD).
        
      • If you qualify for the Veterans Scoring Criteria under RCW 41.04.005 and 41.04.010, you must answer all questions regarding Veterans Scoring Criteria Status Declaration in the application and upload a copy of the substantiating document as listed in the application.
        
      • Kitsap Transit is subject to the requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655, which prohibits the use of marijuana at any time while employed by Kitsap Transit.
        
        
        KITSAP TRANSIT IS AN EQUAL OPPORTUNITY EMPLOYER
        
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Keywords: Kitsap Transit, Redmond , Operations Technical Specialist, IT / Software / Systems , Bremerton, Washington