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Workflow Specialist

Company: Avance Consulting
Location: Redmond
Posted on: July 1, 2020

Job Description:

Work LocationRedmondRole Workflow SpecialistMandatory Technical SkillsExcel, Customer service, workflow management based on emails,Desirable Technical SkillsExperience in Microsoft processes in pastKey ResponsibilitiesJob Description bull Proactive invoice billing checks and communication A series of ongoing checks against unbilled hours to ensure non-compliance against policy and late submittals are pro-actively identified and communicated to closure.bull Proactive PO Invoice approval checks and communication A series of checks against invoices and POrsquos pending approval to ensure non-compliance against policy, and late approvals are pro-actively identified and communicated to closure.bull Proactive PO creation monitoring A series of ongoing checks against identified engagements to ensure 30-day non-compliant process is proactively identified and communicated to closure.bull Proactive monitoring of approver change A series of checks against PO and Invoice approver changes to ensure non-compliance against policy with respect to eligible approvers are pro-actively identified and communicated to resolution.bull Proactive end of engagement unbilled amounts A series of checks against closing POrsquos to ensure unused amounts are pro-actively identified and communicated to resolution.bull Proactive Resource Company onboarding checks and communication A series of checks against onboarding suppliers pending completion to ensure non-compliance against policy, and late onboarding is pro-actively identified and communicated. bull Workflow and issue tracking all workflow management is via COSMICbull Query management and issue resolution with support from operations specialist and internal field stakeholdersbull Month-end preparation triageGatekeepingbull Route all queries received to the appropriate queueteam with specific adherence to US PubSec sensitive agreements being triaged exclusively by US based team (requires operation by s).bull Assign all queries according to agreed-upon geography and transaction type. Any queries not in scope for Subcontractor support teams will require third party intervention to reassign to appropriate support group. Monitor all incoming communication queues for Subcontractor support assigned to TCS employees ando Reactivate closed ITRs if an email is received in the communications queue associated with an action on an existing case.o Create new ITRs for new validation requests or queries to operations queue in COSMIC and received emails.o As defined agreed in the reporting suite, for reporting purposes, enter business critical information and taxonomy into the created ITRso Flag any performance issue in the flow of incoming emails to ensure business impact of system issues o Treat incoming requests with the necessary urgency, and assign them efficiently to consistently meet SLAsProcess Efficienciesbull Queue management will be driven through workflow tool reporting capability until such point another capability replaces it. bull Provide analytics and interpret data to identify actionable improvement opportunities bull Proactively provide input and continually develop and implement business practices and processes which result in demonstrated improvements speed, quality, and reduction of cost to serveSystems data Managementbull Report on system performance issues, errors and bugs, and report bull Develop and agree format data for monthly Business Reviews bull Monitor systems and provide ongoing feedback to management and operations for continuous improvements to the service delivery standards. bull Ensure all documents relevant to contracts for Services Line of Business (ldquoLOBrdquo) received and validated are recorded in as outlined in proceduresbull Extract the appropriate data when required for reporting, review or other specific business purpose, as requiredQualitybull Demonstrate consistent levels of quality across all services provided, covered by agreed metricsbull Actions affecting quality of service, as a result of escalations, Self-Audit and continuous improvement initiatives will be captured, monitored, controlled closed on the Improvement action list. Continuous Improvement initiatives, should drive measurable and specific results to improve process, high level of consistent quality standards, reduce all errors and reduce cycle timesbull Preventative actions must be taken at all times to eliminate manual repetitive errors rather than remediation, with the focus being on the process as well as the role or the individual employeesbull Utilize operational reporting to capture, monitor, and interpret the stakeholder experience in partnership with Microsoft. Drive remediation on all vendor-controlled errors.Total Experience Required4 years

Keywords: Avance Consulting, Redmond , Workflow Specialist, Other , Redmond, Washington

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