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Sr. Product Support Analyst

Company: Nintendo of America Inc
Location: Redmond
Posted on: September 13, 2020

Job Description:

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™ and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com .

DESCRIPTION OF DUTIES

Develops and publishes forecasts, and establishes key performance metricdashboards for NOA’s post sale hardware support programs

Supports clients by performing detailed analysis, compiling reports andstatistics examining NOA’s post sale hardware support programs performance

Researches and reports on p roduct and industry trends and developments

Support the planning of new product launches through modeling and forecasting product returns and repairs

Supports the development of new methods, tools and performs databasemanagement ensuring the effectiveness and integrity of the analytics program

Champions operational reviews with internal and external clients to drive continuous improvement of our post sale hardware support programs

Provides technical and non-technical support to retail accounts

Researches and resolves retailer and consumer registration and return issues

SUMMARY OF REQUIREMENTS

Five or more years of related experience

Experience with product repair and support programs

Excellent statistical and analytical skills

Understanding of retail business practices and procedures

Experience with financial modeling

Ability to understand and create complex mathematical formulas

Outstanding PC skills in MS Office (Word, Excel, Access) and Oracle BI Enterprise Edition

Oracle and Agile experience preferred

Associates degree in Business, or equivalent

We are an equal opportunity employer of individuals with disabilities and protected veterans....valuing diversity…celebrating strengths.

Keywords: Nintendo of America Inc, Redmond , Sr. Product Support Analyst, Other , Redmond, Washington

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