Technology Field/Customer Support Services Group
Redmond, WA US
Posting Date :
Essential Job Functions
Provides moderately complex technical installation support to
field technicians. Responds to, reviews and approves operational
quality of system equipment.
Conducts site surveys of customer sites and plans and designs
Resolves moderately complex customer application questions or
problems regarding system configurations/setup, product
functionality and/or bugs enhancements.
Assists in testing user configurations for system compatibility.
Documents and provides support; escalates issues to appropriate
personnel to ensure that the system is functioning according
Acts as liaison between project engineer team members, customers
and installation team to ensure project is implemented
Troubleshoots, diagnoses and applies logical solutions to
Assists in the training of customers on systems
Bachelor's degree or equivalent combination of education and
Bachelor's degree in computer science, engineering or related
Six or more years of field or application engineering
Experience working with customer technology and support
Experience working with operating systems such as Windows,
Experience working with the company's hardware, software and
Experience working with assembly languages such as HTML
programming, MySQL, C, C++ etc
Good interpersonal skills to communicate and work with customers
and team members
Good analytical and problem solving skills
Good organization and time management skills
Good computer skills
Ability to resolve hardware/software problems
Ability to troubleshoot technical problems either on-site or
If you are an applicant from US, Guam, Puerto Rico:
DXC Technology is an Equal Opportunity/Affirmative Action
employer. All qualified candidates will receive consideration for
employment without regard to disability, protected veteran status,
race, color, religious creed, national origin, citizenship, marital
status, sex, sexual orientation/gender identity, age (40 or over),
or genetic information. DXC's commitment to diversity and inclusive
selection practices includes ensuring qualified long-term
unemployed job seekers receive equal consideration for employment.
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dimensions of diversity. Accommodation of special needs for
qualified candidates may be considered within the framework of the
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providing reasonable accommodation to qualified individuals with
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