Senior Professional Field Engineer

Company: DXC
Location: Redmond
Posted on: September 13, 2020

Job Description:

Technology Field/Customer Support Services Group

Location :

Redmond, WA US

Posting Date :

Job Description:

Essential Job Functions

Provides moderately complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.

Conducts site surveys of customer sites and plans and designs systems installations.

Resolves moderately complex customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements.

Assists in testing user configurations for system compatibility. Documents and provides support; escalates issues to appropriate personnel to ensure that the system is functioning according specifications.

Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.

Troubleshoots, diagnoses and applies logical solutions to installation problems.

Assists in the training of customers on systems applications.

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in computer science, engineering or related field preferred

Six or more years of field or application engineering experience

Experience working with customer technology and support requirements

Experience working with operating systems such as Windows, Linux, et

Experience working with the company's hardware, software and equipment products

Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc

Other Qualifications

Good interpersonal skills to communicate and work with customers and team members

Good analytical and problem solving skills

Good organization and time management skills

Good computer skills

Ability to resolve hardware/software problems

Ability to troubleshoot technical problems either on-site or remotely

Work Environment

Office environment

If you are an applicant from US, Guam, Puerto Rico:

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster .

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email . Please note: DXC will respond only to requests for accommodations due to a disability.

If you are an applicant from Canada:

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

We participate in E-Verify. Participation Poster (EN) , Participation Poster (ES) , Poster (EN) , Poster (ES) [pdf files]

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Keywords: DXC, Redmond , Senior Professional Field Engineer, Other , Redmond, Washington