Senior SAP BASIS Administrator Redmond, WA
Company Description Leading Global Banking company
Interested candidates can reach me at 571 255 5910 or can mail
me on sreedharn@amititech. com
Job Description The individual hired for this position will
provide SAP BASIS support to business customers and project teams
within the EXD-SAP group at Microsoft. As a senior SAP Basis
Administrator, this person will be the final point of escalation,
and resolution for technical support. Provides advanced technical
support to developers, corporate customers and end users for SAP
related products, including highly escalated issues. Provides
support via telephone, written correspondence, and ticketing
systems. This person will maintain, troubleshoot and rollout change
to the existing systems. The individual may also be the working
actively on incident tickets and driving them to resolution.
Responsibilities will also include advance problem management and
system performance tuning.
The job requires SAP Basis knowledge for the SAP Netweaver stack
(6.40, 7.00 and 7.01 Basis level), LiveCache, TREX, Java, XI/PI,
Solution Manager as well as Windows Server, IIS and SQL Server
knowledge. This environment also includes bolt-on applications like
Tidal Job Scheduler, Vertex Tax Calculation, Esker Faxing, GRC
This position requires excellent cross-group collaboration
skills including excellent interpersonal skills, the ability to
organize and coordinate many deliverables at any given time, close
attention to detail, and strong communication skills.
Provided technical support for existing SAP systems and bolt-on
applications including: patching (SAP Transport management,
SPAU/SAINT, SAP kernel, SQL Server, Windows Server). SAP system and
bolt-on application trouble shooting and researching, performance
analysis, tracing and debugging where applicable.
Perform incident management and analysis for the SAP Systems and
Problem analysis: Leads investigations of problems by using
standard and custom problem management tools and processes.
Project management for IT-discretionary projects (including
server builds, and application of Security patches)
Implementation Planning and Coordination: Develops or
contributes to creating an implementation, validation, and rollback
plan, resulting in clear roles, dependencies and relationships of
resources, enabling effective transition to operations
Contribute to Microsoft’s internal SAP knowledge base
Develop strong collaborative relationships with peer teams
interfacing with SAP Basis as well as SAP Basis team in India.
Must be able to effectively communicate technical problems in a
Work independently within established guidelines and
Extended coverage outside of normal work hours may be
Deliver excellent service and support to internal customers and
partners. Position will be responsible for monitoring progress
against service level agreements.
Position is responsible for ensuring each reported problems are
resolved in a timely manner, tracked according to standards, and
escalated problems are resolved as appropriate. Excellent Problem
Analysis and troubleshooting skills are required.
Solving high complexity issues, and communicating problem
resolution and additional information to management, executive
leadership, customer groups, project teams and other IT support
This position requires strong communication skills and a passion
for technology. Candidates must function well in a team
environment. Candidates need to be organized with a proven ability
to make the correct decisions under pressure. Critical thinking and
problem solving skills are required. Candidates must be able to
troubleshoot and the ability to analyze complex problems quickly is
a MUST for this position. Strong expertise in SAP Basis area (SAP
version 6.0 preferred), including ERP, GTS, BI, SCM, Solution
Manager and others.
A minimum 2 to 4 years of demonstrated work experience
supporting large-scale SAP installations (ERP, Global Trade,
E-Recruiting, etc.), Windows 2003/2008 Server, SQL Server
2000-2008, and Internet Information Server (IIS5-6 and 7), in a
large scale operations/production environment
Should have a BA/BS degree in Computer Science, related
discipline or equivalent work experience, MCSE, CCNA preferred.
Additional Information Interested candidates can reach me at 571
255 5910 or can mail me on sreedharn@amititech. com