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Managing Director, Operations Systems & Support (VP-Level)

Company: Institute for Credentialing Excellence
Location: Redmond
Posted on: September 17, 2020

Job Description:

Managing Director, Operations Systems & Support (VP-Level) Company: Institute for Credentialing Excellence

Location: Seattle

Posted on: September 13, 2020

Job Description:

Institute for Credentialing Excellence (ICE) Managing Director,Operations Systems & Support (VP-Level)

C Managing Director, Operations Systems & Support (VP-Level)Position Overview

The Managing Director (MD), Operations Systems and Support is asenior leadership role supports the organizational strategy and isresponsible for setting initiatives, overseeing the operationalworkforce, capacity procurements and process flows to ensure safeand continuous improvements occur at a systematic level. Thisposition is responsible to lead all operational support activitiesand establishes a culture of continuous improvement. The MD,Operations Systems and Support will collaborate with the MD,Operations to improve efficiency, maintain staffing standards andreduce costs. The decisions and actions of this leader will impactthe overall operating income of the organization and supportscross-opco transportation initiatives.

This role must have the ability to quickly develop and adapt newor revised strategies, plans and solutions in response to dynamicbusiness requirements. The MD possesses leadership skills toprovide direction to multiple teams and individuals at all levelsincluding those that report directly or indirectly to thisposition.

The Managing Director will help ensure every customer experienceis outstanding.

Job Duties/Responsibilities

Part of the Officer and Director Team, this role participates asa key business partner in the creation and development of thecompany vision, strategies, business plans, initiatives andprograms and in making key business decisions.

Builds an efficient, innovative, and flexible operations supportteam and provides senior leadership for management, staff and thecompany to support short- and long-term business plans. Translatesthe company’s strategic and tactical business plans intodepartmental objectives.

Responsible for the centralized direction and oversight of thecapacity solutions group. Develops and leads the team for sourcing,engagement model, contract administration, model enhancements andcontracted service provider resources in order to meet thecompany’s business needs. Ensures the capacity developmentstrategies are in collaboration and support short-term andstrategic outlook of the business.

Directs and coordinates safety objectives. Ensures records ofall training-related documents are retained. Complies with allother procedures outlined in the Operations & Procedure Manual,FMCSR, DOT. Accountable for reporting to the regulatory local,state and federal agencies. Proactively plans, directs andimplements safety programs to ensure a safe, healthy and accidentfree environment.

Plans, organizes, directs, and controls the development ofactionable proposals. Recommends short-term and long-term customerand quality strategic plans to improve overall customer experience.Ensures improvement/enhancements in programs by consolidatinginputs from operations performance, customer research and executiveinsights. Responsible for establishing strategies to guide thequality driven management (QDM) cultural integration and longevityplanning. Presents the necessary documentation and justification inorder to gain buy-in and support from both leadership teams andopco key stakeholders.

Plans, organizes, directs the streamlining of processes andensures efficient utilization of staff, assets and capacity.Develops and leads the team to support centralizedresponsibilities. Designs and assesses plans and determines theeffectiveness and options for cost-sensitive implementation.Develops independent assessment for creative improvements fortesting.

Leads a high performing team by holding leaders accountable forresults, promoting an environment of continuous learning;developing the next generation of leaders, and supporting a cultureof experimenting and risk taking. Selects, trains and developsstaffs.

Demonstrates broad-based business thinking. Capable of handlingambiguity and structuring clear and logical materials to enabledecision making that results in impactful change for theorganization.

Apply complete knowledge of industrial engineering processimprovement strategies, lean/QDM techniques (e.g. method analysis,work combination charts, ergonomics, visual controls, safety, 5S,Kanban, poka yoke) to coordinate overall deployment operations.

Approaches problem-solving, new idea generation and analyses ina creative, credible and pragmatic way to guide team in solvingcomplex, ambiguous problems while minimizing unproductive efforts(unnecessary analyses, re-work).

Education

Bachelor’s Degree in Industrial Engineering, Business ProcessEngineering or related discipline required.

Master’s Degree preferred.

Experience

At least 5 years’ demonstrated leadership experience includingdirecting the work of mid-to-high level managers is required.

10 years’ system-process/continuous improvement experiencerequired.

Strong management with ability to develop others, analytical,human relations, communications, fiscal, planning andorganizational skills are required.

Experience establishing and executing strategic direction anddeveloping department-wide vision is required.

Excellent leadership, organizational, customer services andinterpersonal skills are required.

Ability to handle multiple projects simultaneously while workingindependently and managing teams is required.

Travel up to 25%.

The organization is a multiple time NorthCoast 99 awardrecipient, which recognizes the top employers in Northeast Ohio!This position offers Executive Compensation Package and Benefits.

To apply, please send your resume and cover letter to:

James Talton

Synergy International Limited, Inc.

3634 West Market Street

Suite 104

Fairlawn, OH 44333

jtalton@synergyloyalty.com

216-431-0008

Organization

Confidential

Position Type

Location

Northeast Ohio, USA

EEO Statement

The organization is an Equal Opportunity and Affirmative ActionEmployer of Females, Minorities, Veterans, and Disabled.

Job Information

Job ID: 54422951

Location:

Northeast, Ohio, United States

Position Title: Managing Director, Operations Systems & Support(VP-Level)

2025 M Street, NW, Suite 800 Washington, Dist. Columbia 20036(202) 367-1165

Keywords: Institute for Credentialing Excellence, Seattle , Managing Director, Operations Systems & Support (VP-Level), Other , Seattle, Washington

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Keywords: Institute for Credentialing Excellence, Redmond , Managing Director, Operations Systems & Support (VP-Level), Other , Redmond, Washington

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