Community Support Agent

Company: Insight Global
Location: Redmond
Posted on: May 3, 2021

Job Description:

An employer is looking for a Customer Advocate in the Redmond, WA area. This role will be embedded with an enterprise level game studio to provide pre-release and post release community support for one of the year's biggest titles. This position provides an opportunity to build the relationship with active players in support of better quality, and more engaging titles. The successful candidate would be working with the community management teams developing a strong understanding of goals and the new feature set, while also creating a well-informed feedback loop from the community. Having the customer advocate role directly focused on the a single franchise will allow for this person to dive more deeply into issues, understand customer pain points, and advocate for fixes during development and in bug triage meetings. If you feel that this position is an excellent fit for your skills, apply today! Minimum RequirementsPassion for games & understanding of game genres and game culture.Excellent writing and communication skills.Understanding of customer support.Ability to triage reported issues. Desired SkillsPrevious experience working within a AAA game studio or 1st party Xbox titleExperience with Zendesk

Keywords: Insight Global, Redmond , Community Support Agent, Other , Redmond, Washington