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Customer Support Coordinator

Company: Insight Global
Location: Redmond
Posted on: May 3, 2021

Job Description:

An employer is looking for a Customer Support Engineer/Coordinator in Redmond, WA. This person will be working with Azure customers to resolve customer issues. They will be working with a high volume of cases on a day to day. Candidates will need to follow up and follow through with the cases and the customers without much direction (once ramped up). There will be established guidelines to follow for these roles. All candidates should have high attention to details and ability to organize data into a comprehensive summary of an issue. Responsibilities include using internal resources to collect information to verify eligibility for support, summarizing the key elements of a problem, and determining if the issue falls within defined support boundaries. With large volumes of case work, efficiency in resolving and closing cases and ensuring complete case documentation for all support issues is vital to being successful in this role. Minimum Requirements3-5 years of customer support experience in a technology/KPI driven environment Extensive Excel and reporting skills Experience working with multiple deliverables and escalations simultaneously Experience working with customers on a technical product or a technical environment Excellent written and verbal communication Strong customer facing ability Desired SkillsBachelors degree or certification in Computer Science/technology related field Basic SQL experience for pulling data Previous MSFT experience Strong billing, insurance or finance background Experience within Azure or AWSExperience following and meeting KPIs/strong data and metric experience

Keywords: Insight Global, Redmond , Customer Support Coordinator, Other , Redmond, Washington

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