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Part- time weekday Receptionist $14-$16 an hour.

Company: Overlake Terrace
Location: Redmond
Posted on: May 3, 2021

Job Description:

Job Description

FUNCTION: Responsible for performing reception/front desk duties in an efficient manner and in accordance with established procedures, as directed by supervisor. The receptionist is expected to represent the community in a positive manner while greeting visitors, answering telephone and directing calls. Performs general administrative duties.

POSITION SPECIFICATION: The following specifications may differ depending upon the number of available employees among whom the performance of a particular job function can be distributed and the size and type of community.

Employees will be required to perform any other job related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, incumbent will possess the mental abilities or aptitudes to perform each duty proficiently.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications:

Freedom from illegal use of drugs.

Freedom from use and effects of use of drugs and alcohol in the workplace.

Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in the position.

Demonstrates effective time management skills.

Ability to apply professional standards of practice in job situations.

Knowledge of and demonstrated skills in general office procedures.

Strong organizational skills as well as oral and written communication skills.

Able to project a professional image.

Education and/or Experience:

Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast paced environment. Typing of 30-40 wpm may be required if secretarial/administrative support is needed for the community. Basic knowledge of office computer applications.

Excellent interpersonal skill, written and verbal communication skills are essential.

Must enjoy working with the elderly and able to accept constructive criticism. Ability to interact with residents who are highly susceptible to common illness without posing additional health risks and must maintain a professional appearance.

Certificates, Licenses, Registrations: CPR and First Aid certifications or successfully completed within 30 days of employment.

LANGUAGE SKILLS: Must be able to read, write, and speak the English language. Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, residents and the public.

MATHEMATICAL SKILLS: Basic mathematical skills.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to solve problems and make independent decisions related to the position when circumstances warrant such action.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Monitors all incoming public traffic and assists with job applicants.

2. Receives guests and other in a courteous, polite and warm manner.

3. Respond to the needs of residents, families and visitors by providing immediate assistance.

4. Appropriately and accurately prepares and distributes routine correspondence.

5. May provide clerical and administrative support to the various departments.

6. Receive and follow reception schedule/instructions from supervisor and as outlined in established policies and procedures.

7. Operate paging/telephone system as required.

8. Answer telephone, determine nature of call and relay information or route call as appropriate.

9. Receive inquiries and release information in accordance with established policies and procedures.

10. Assist with administrative duties as required.

11. Ensure supplies have been replenished in work areas as required.

12. Ensure that work areas (front desk and main entrance) are neat and clean.

13. Maintain a current file/list of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.

14. Maintains resident emergency data summaries, phone logs, emergency procedures manual, resident sign-in/out logs, guest sign-in books and other documentation specified by supervision.

15. Give clear and accurate directions and information to visitors, guests, residents, sales representatives, etc.

16. Monitors electronic resident call box.

17. Effectively and courteously communicate with job applicants, accept job applications and forward as directed.

18. Report suspicious persons or information to supervisor immediately.

19. Ensure guests, visitors, abide by existing rules and refuse admission to persons as directed.

20. Maintain confidentiality of all resident information to ensure resident rights are protected.

21. Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the front desk area.

22. Follow all safety procedures and precautions when operating office equipment.

23. Report all unsafe or hazardous conditions to supervisor immediately.

24. Report equipment malfunctions or breakdowns to supervisor as soon as possible.

25. Use office supplies in an efficient manner to avoid waste. Monitors office supplies and reports needs to supervisor.

26. Request repairs for office equipment as necessary.

27. Maintains company standards for attendance and punctuality.

28. Maintains company standards for personal appearance.

Risk Management Responsibilities:

29. Is knowledgeable of and complies with company policy/procedures.

30. Is knowledgeable of emergency call system and appropriate responses.

31. Is knowledgeable of information contained in the Emergency Procedures Manual.

32. Maintains current CPR certification.

Customer Service:

33. Answers the phone and directs calls in a courteous and professional manner.

34. Greets visitors in a courteous and professional manner.

35. Arranges for food trays as necessary.

36. Provides wake-up calls on request.

EQUIPMENT USED: Telephone system. May be required to use other office equipment including, but not limited to copier/scanner, personal computer, fax machine and calculator.

INTERPERSONAL SKILLS: Demonstrates active listening techniques, gains support through effective relationships, treats others with dignity and respect. Creates an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility. Possesses a pleasant and professional phone manner. Demonstrates effective communication skills when dealing with residents, residents with dementia or other impairments, residents family members, co-workers, supervisors and visitors.

CONTINUING EDUCATION: Attends in-service programs provided by the Company. Applies knowledge and information from these programs in future work.

Keywords: Overlake Terrace, Redmond , Part- time weekday Receptionist $14-$16 an hour., Other , Redmond, Washington

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