JOB SUMMARY: Manages the security services and related
operations provided to an assigned account including client service
and problem resolution, service enhancement and expansion, new
business development, operational effectiveness, preparation of
post orders, staffing, scheduling, supervision and training.
Distinguishing Characteristics: Performs a variety of management
functions for assigned account; may be assigned a rank, as defined
by client contract. Does not perform Security Officer duties except
on a limited, relief or emergency basis.
* The functions listed describe the business purpose of this
job. Specific duties or tasks may vary and be documented
separately. The employee might not be required to perform all
functions listed. Additional duties may be assigned, and functions
may be modified, according to business necessity. * All assigned
duties or tasks are deemed to be part of the essential functions,
unless such duties or tasks are unrelated to the functions listed,
in which case they are deemed to be other (non-essential)
functions. * Employees are held accountable for successful job
performance. Job performance standards may be documented
separately, and may include functions, objectives, duties or tasks
not specifically listed herein. * In performing functions, duties
or tasks, employees are required to know and follow safe work
practices, and to be aware of company policies and procedures
related to job safety, including safety rules and regulations.
Employees are required to notify superiors upon becoming aware of
unsafe working conditions. * All functions, duties or tasks are to
be carried out in an honest, ethical and professional manner, and
to be performed in conformance with applicable company policies and
procedures. In the event of uncertainty or lack of knowledge of
company policies and procedures, employees are required to request
clarification or explanations from superiors or authorized company
representatives. 1. Serves as a key point of client contact to
ensure the delivery of high quality customer service for assigned
account; evaluates service quality and initiates any necessary
corrective action in a timely manner.
2. Meets regularly with client representatives for status
updates; addresses any actual or potential problems; assists line
management in negotiation of client contract; provides support
during client start-up; supports security planning, assessments and
surveys; reviews and updates post orders.
3. Oversees, coordinates with line management, and participates
in the recruitment, selection, orientation, training, development
and retention of high caliber staff; acts to ensure that each staff
member is treated with dignity and respect; plans, assigns, and
directs work; coaches employees and carries out disciplinary
actions, as necessary.
4. Assists in development and administration of budget in
relation to assigned account.
5. Maintains a positive, professional environment in full
compliance with applicable laws, regulations, policies and
procedures; acts to ensure that staff members understand and comply
with applicable laws, regulations, policies and procedures.
6. Within scope of client contract and assigned duties,
authorizes appropriate expenditures including equipment, supplies,
and vehicles; acts to ensure that vehicles are properly maintained
and administers driver training; acts to ensure that there is an
adequate inventory of uniforms, radios, and other supplies and
equipment; maintains and submits payroll records and other
associate and business information.
7. Prepares and coordinates staffing schedules for account, in
collaboration with line management as necessary; acts to ensure
that scheduling is handled effectively to meet client requireme To
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