Coordinator

Company: Gene Juarez Salons & Spas
Location: Redmond
Posted on: May 3, 2021

Job Description:

Salon & Spa Coordinator

The Salon & Spa Coordinator ensures a complete "redefined luxury" experience for each guest from beginning to end. In their support of Salon and Spa operations they ensure that the salon and spa is polished and inviting to guests by cleaning and stocking throughout the day as well as ensuring all retail is consistently available for guests

What you'll be doing to make the Salon and Spa function on a daily basis:

• Daily preparation of salon
  • Opening shifts includes tasks such as unlocking the entrance, turning electronics and appliances on, stocking/refilling supplies, conducting a visual standards walkthrough, and beginning any necessary laundry.
  • Closing shifts includes tasks such as restocking and cleaning, finishing any necessary laundry, and locking the entrance.
• Welcome and check-in guest
• Escort clients to changing rooms and place coats in coat check
• Support and maintain spa dressing suites
• Offer and bring each client a beverage of their choice. Maintain beverage counter.
• Alert artists of last-minute appointment changes
• Launder, fold, and restock linens/robes, operating machines to manufacturer's standards
• Maintain cleanliness and orderliness of salon lobby, spa lounge, restrooms, other guest areas, and retail shelves
• Stock & clean retail shelves and backbar
• Maintain product library and update merchandising (with weekly support from Retail Inventory Coordinator)
• Scan out professional product for replenishment
• Collect and empty trash receptacles
• Learn and explain salon and spa services, treatments, basic product knowledge, and current promotions to guests
• Checkout guests and schedule future appointments
• Confirm appointments with clients prior to arrival and proofread appointment books
• Manage lost & found.

What you should bring with you to enhance yourself with the company:

• Ability to provide a consistent level of service
• Previous customer service experience of any kind, particularly having to problem-solve through guest challenges
• Proficiency with relevant technology and able to learn new programs as necessary
• Organized, efficient, and able to multitask
• Flexible scheduling availability
• High attention to detail and accuracy
• Problem-solver

What we would like for you to have to bring with you to enhance our customer experience:

• Previous successful experience working for a spa or nail salon, or another luxury service oriented environment such as an upscale department store or restaurant
• Experience with salon scheduling software

What you need to have to perform the role properly:

• Must be able to perform the essential functions of the job with or without reasonable accommodation
• Work is indoors and generally in a low to mid-level noise environment
• Position involves frequent movement about the salon
• Must have the ability to stand for extended periods of time and move throughout the salon.
• Must have the ability to sustain tasks of a moderately physical nature (lift, bend, and repetitive motion)
• Must be able to lift up to 35 lbs. Must be able to move heavier items up to 50 lbs infrequently with assistance.
• Employees should use proper ergonomic techniques to prevent potential injury.

Keywords: Gene Juarez Salons & Spas, Redmond , Coordinator, Other , Redmond, Washington