Customer Service Representative

Company: Lehigh Hanson
Location: Redmond
Posted on: May 3, 2021

Job Description:

Primary Location

Redmond-WA

Job Posting

The Role and the Company

Lehigh Hanson is North America's leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world's largest building materials companies.

Lehigh Hanson-Cadman is seeking a qualified Customer Service Representative for the Redmond CSR team.

This position is full time and reports to the Customer Services Manager. The Customer Service Representative provides superior customer service, is responsible for processing orders in computer software programs via call center, making recommendations, and selling value added products for ready mix and aggregate product lines.

What you'll get to do:

• Handles sales calls and provides recommendations to customers for value added products and services for all product lines.
• While processing customer calls simultaneously enter accurate and concise information into Command Alkon and JWS dispatching software.
• Quotes customers within a pricing structure.
• Addresses customer concerns and questions, working closely with outside sales and quality assurance.
• Communicates closely with team members to assure the timeliness of orders.
• Other duties as required.

Who we are looking for:

• Proactive, positive, energetic, customer service personality.
• Ability to articulate in a clear, concise manner, disseminating complete and accurate information.
• Ability to deal effectively with people of multi-cultural societies.
• Ability to type 30 words per minute while conversing with callers.
• Knowledge of Command Series Dispatch and JWS Aggregate software systems a plus.
• Knowledge of ready mix and aggregates specifications and related product lines a plus.
• Basic math skills and ten key by touch.
• Ability to multi- task.
• Ability to work under stress and maintain self-control under stressful circumstances.
• Team player with ability to establish and maintain good working relationships.
• Ability to sit for long periods of time.
• Map reading skills a plus

Work Environment:

Role operates in an office and a manufacturing environment with moving mechanical equipment, inclement weather, heat, humidity, elevated noise levels, and dusty conditions.

We are a drug free work environment.

What we have to offer:

• Competitive base salary
• Highly competitive benefits programs
• 401K plan with an automatic company contribution as well as matching contributions

Applicants must be currently authorized to work in the US.

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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Keywords: Lehigh Hanson, Redmond , Customer Service Representative, Other , Redmond, Washington